Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alesia Dawson

Alesia Dawson

Fairfield,CA

Summary

I love people and. I am a fast learner.

Organized Scheduler known for high productivity and efficient task completion. Specialize in time management, coordination of resources, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless scheduling operations across various environments.

Overview

25
25
years of professional experience

Work History

Home Health Scheduler

Bridge Home Health and Hospice
Fairfield, USA
02.2025 - Current
  • Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
  • Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
  • Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
  • Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
  • Facilitated communication between patients and healthcare providers to ensure effective delivery of care
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
  • Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
  • Implemented efficient systems for managing patient flow within the clinic or hospital setting

Clinic Assistant

RBH
Walnut Creek, USA
02.2018 - Current
  • Assist the clinic by answering phones, check patients in, check patients out, running safety drills, keeping inventory of supplies, ordering all supplies, cleaning breakrooms, keeping meeting notes, schedule all appointments in outlook, restocking all supplies through clinic, assisting the clinic when director is away, scheduling all appointments and inputting patient information.
  • I help run the clinic when the Director is away and managed records

Practice Coordinator II

UCSF Health
Brisbane, USA
03.2024 - 09.2024
  • Handled a high volume of inbound customer calls, averaging XX calls per day
  • Achieved an average call resolution rate of XX%, exceeding departmental targets
  • Utilized CRM software to accurately document customer interactions and update account information
  • Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
  • Identified opportunities for process improvement and made recommendations that resulted in a XX% increase in efficiency
  • Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
  • Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively
  • Contributed to the development of training materials for new hires by sharing best practices and providing feedback on existing resources
  • Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers

Patient Service Representative

Sutter Health
Fairfield, USA
12.2018 - 03.2024
  • I take all incoming calls for primary, Pediatrics and Family practice offices for Sutter Health. I schedule appointments, register patients and send messages to the offices and doctors.
  • Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
  • Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
  • Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
  • Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
  • Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
  • Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
  • Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
  • Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
  • Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
  • Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
  • Achieved an average call resolution time of XX minutes through effective problem-solving skills
  • Reduced billing errors by XX% through meticulous verification processes
  • Increased appointment adherence rate by XX% through proactive reminder calls

Diagnostic support Temp

Muir Orthopedics
Walnut Creek, USA
11.2017 - 01.2018
  • I assisted by helping scan records and inputting them into EHR Next Gen system, answering all phone calls, took messages, scheduled all surgery appointments for epidurals, Viscos injections, SI injections, MRIs, CTs and EMGs.
  • I managed records by scanning records in patients chart

Field Operator Scheduler. Temp

Easter Seals
Pleasant Hill, USA
08.2017 - 11.2017
  • Answered phones, scheduled client's appointments, scheduled behavioral specialist appointments with clients, placed all appointments on outlook calendars for behavioral specialist and program supervisors and rescheduled all clients and Behavioral specialist appointments.

Intake Specialist (Temp)

Sutter Health
Fairfield, USA
11.2016 - 06.2017
  • Input referrals in HCHB, Allscripts, Curaspan and Epic referral system.
  • Input medications in system, enter in diagnosis codes in referral systems, make calls to designated branches for Sutter care at home, call doctor offices to confirm eligibility, complete all process pending for all new home health referrals, complete all welcomes calls for patients starting care with Sutter health and answered phones when needed.
  • I also managed medical records by getting records ready of subpoenas, filing the records, copying records for pick ups from patients and vendors.

Housekeeper

CreekView Health Center
Pleasanton, USA
06.2016 - 12.2016
  • I was responsible for cleaning all patients rooms assigned to me daily, I also cleaned bathroom, dining rooms and laundry rooms daily.
  • I also delivered laundry and linen to each patients room daily.

Referral and Authorization Specialist, Front office Lead

Ernest Vasti MD
Stockton, USA
12.2005 - 11.2015
  • Supervised front and back office staff, provided training to new employees and upgrades to systems, performed and maintained office procedures including enforcement, registered patients, verified insurance scheduled appointments, medical records, insurance authorizations and medical billings;
  • Working knowledge of Microsoft Word and Excelcreated forms for office use;
  • Assisted doctors with procedures and handle medical and pharmaceutical representatives.

CNA

Silari Ranch Rehabilitation Center
Stockton, USA
09.2000 - 05.2003
  • I helped cook for patients, washed patients laundry, helped with daily outings, I bathed patients, I cleaned patients rooms and facility kitchen.

Education

Graduate Certificate - Counseling Psychology

Temple Institute Bible College
Fairfield, CA
06-2025

Associate of Applied Science -

Temple Theological Institute Bible College
Fairfield, CA
06-2024

High School Diploma -

Vallejo Regional Adult Center
01.2018

Certificate in EHR. (Medical Records) - Medical Office Administrative Assistant Specialist

Med Certs
Illinoi, IN
11.2017

Certificate in CNA -

NCP nursing
Stockton, CA
11.2001

Skills

  • Team Leader
  • Customer service
  • Effective communication
  • Problem solving
  • Time management
  • Production scheduling
  • Production schedules
  • Critical thinking
  • Strong work ethic
  • Data entry
  • Materials management
  • Attention to detail
  • Schedule coordination
  • Teamwork and collaboration
  • Calendar management
  • Invoice submission
  • Patient scheduling
  • Patient registration
  • Recordkeeping proficiency
  • Staff coordination
  • Timesheet management
  • Documentation proficiency
  • Telephone etiquette
  • Meeting scheduling
  • Medical terminology
  • Call management
  • Order processing
  • Microsoft Office Suite
  • Schedule verification
  • Computer skills
  • Document management
  • Client-specific scheduling
  • Insurance verification
  • Schedule management
  • Effective multitasking
  • Workflow optimization
  • Call schedule distribution
  • Workflow coordination
  • Self motivation
  • Reliability
  • Interpersonal communication
  • Multitasking Abilities
  • Clerical Tasks
  • Team collaboration
  • Interpersonal skills

Timeline

Home Health Scheduler

Bridge Home Health and Hospice
02.2025 - Current

Practice Coordinator II

UCSF Health
03.2024 - 09.2024

Patient Service Representative

Sutter Health
12.2018 - 03.2024

Clinic Assistant

RBH
02.2018 - Current

Diagnostic support Temp

Muir Orthopedics
11.2017 - 01.2018

Field Operator Scheduler. Temp

Easter Seals
08.2017 - 11.2017

Intake Specialist (Temp)

Sutter Health
11.2016 - 06.2017

Housekeeper

CreekView Health Center
06.2016 - 12.2016

Referral and Authorization Specialist, Front office Lead

Ernest Vasti MD
12.2005 - 11.2015

CNA

Silari Ranch Rehabilitation Center
09.2000 - 05.2003

Graduate Certificate - Counseling Psychology

Temple Institute Bible College

Associate of Applied Science -

Temple Theological Institute Bible College

High School Diploma -

Vallejo Regional Adult Center

Certificate in EHR. (Medical Records) - Medical Office Administrative Assistant Specialist

Med Certs

Certificate in CNA -

NCP nursing

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