Linda Fox
Customer Service
North Port,FL
Summary
I have been in the restaurant industry as long as I have been working. The positions I have held have always included the highest standards of customer service coupled with superior organizational skills.
Due to health reasons I have had to remove myself from the physical aspects of restaurant positions but still want to work with the public via telephone communication, face-to-face meetings, and through computer correspondence.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Team Member
Red Lobster Restaurant
Concord, NH
- Handled [Number] calls per day to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Served customers and followed outlined steps of service.
Restaurant Server
RJ's New England Seafood
Port Charlotte, FL
02.2015 - 10.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Restaurant Server
Makris Lobster & Steak House
Concord, NH
04.1999 - 02.2002
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Restaurant Team Member
Red Lobster
Concord, NH
07.1995 - 12.1997
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Operated register to process payments and collect cash payment for order totals.
Restaurant Server/Bartender/Catering Coordinator
Red Blazer Restaurant
Concord, NH
04.1987 - 07.1995
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
Education
Associate of Science - Culinary Arts
New Hampshire Vocational Technical School
Berlin, NH 08.1983 - 06.1985
No Degree - Customer Service Representative
Suncoast Technical College
Sarasota, FL 08.2017 - 02.2018
No Degree - Serve Safe Food Service Certification
N/A
N/A 02.2018 - 02.2018
Skills
Food safety measures
Timeline
No Degree - Serve Safe Food Service Certification
N/A
02.2018 - 02.2018
No Degree - Customer Service Representative
Suncoast Technical College
08.2017 - 02.2018
Restaurant Server
RJ's New England Seafood
02.2015 - 10.2020
Restaurant Server
Makris Lobster & Steak House
04.1999 - 02.2002
Restaurant Team Member
Red Lobster
07.1995 - 12.1997
Restaurant Server/Bartender/Catering Coordinator
Red Blazer Restaurant
04.1987 - 07.1995
Associate of Science - Culinary Arts
New Hampshire Vocational Technical School
08.1983 - 06.1985
Restaurant Team Member
Red Lobster Restaurant
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