Experienced in managing surgical schedules and coordinating patient care for total of 8 Cleft and Craniofacial, Plastics, OMFS, Orthodontia and Dental Providers. Leveraging strong organizational skills to improve operational efficiency and enhance patient outcomes. Proficient in effective communication and meticulous planning in high-pressure environments, ensuring seamless coordination and delivery of quality care.
Hi, I’m
Tracy Moore
Chesapeake,VA
Summary
Overview
15
years of professional experience
Work History
Children's Hospital of the Kings Daughters
Plastic & OMFS Surgical Scheduling Coordinator II
11.2014 - 05.2025
Job overview
- Coordinated scheduling for eight surgeons within the Plastic and Oral Surgery department, optimizing resource allocation and minimizing conflicts.
- Developed and maintained comprehensive calendars to ensure timely communication across teams.
- Facilitated effective meetings by preparing agendas, distributing materials, and capturing action items.
- Streamlined scheduling processes, enhancing turnaround times for internal requests and client appointments.
- Trained staff on scheduling systems and best practices, fostering a collaborative work environment.
- Analyzed scheduling data to identify trends and implement strategic improvements for future planning.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate surgeons schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
- Kept high average of performance evaluations.
- Responsible for coding upcoming plastic and oral surgery procedures.
- Obtained insurance authorizations for all planned complex plastic and oral surgery within the department.
- High success rate in overturned denial of authorizations and claims with effective appeal process.
- Responsible for billing for 8 providers within the Plastic and Oral Maxillofacial Surgery Department both planned and unplanned trauma cases.
Hospital of the Kings Daughter
Unit Secretary, PICU
07.2010 - 11.2014
Job overview
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Education
Tidewater Community CollegeNorfolk, VA
Some College from Prerequisites
University Overview
Skills
- Effective communication skills
- Medical & dental insurance verification, authorization and billing
- Successfully written appeals, leading to overturn of denial
- Professionalism and confidentiality
- Patient coordination
- Data entry efficiency
- Resourcefulness and initiative
- Motivational skills
- Healthcare compliance
- Electronic health records management
- Stress management techniques
- EMR updating
- HIPAA compliance
- Educating patients
- Facility coordinating
- Office administration support
- Documentation scanning
- Office workflow support
- Computer proficient
- Critical thinking skills
- Adaptable and flexible
- Verification of patient eligibility requirements
- CPT and ICD10 coding
- Supply ordering
- Epic systems
- Equipment troubleshooting and maintenance
- Strong organization
- Detail-oriented
- Problem-solving abilities
- Multitasking abilities
- Reliability
- Active listening
- Excellent and effective verbal and written communication
- Organization and time management
- Decision-making
- Experience in medical terminology
- Calendar and appointment management
- Collaboration and teamwork
- Task prioritization
- Analytical thinking
- Professionalism
- Continuous improvement
- Inventory management
- Strong work ethic
- Schedule management
- Strategic planning
- Customer Relations management
- Effective multitasking
- Deadline oriented
- Skilled in Microsoft Office programs
- Telephone etiquette
- Administrative duties
- Customer service and support
- Documentation and reporting
- Project tracking
- Referral coordination
- Data analysis skills
Timeline
Plastic & OMFS Surgical Scheduling Coordinator II
Children's Hospital of the Kings Daughters
11.2014 - 05.2025
Unit Secretary, PICU
Hospital of the Kings Daughter
07.2010 - 11.2014
Tidewater Community College
Some College from Prerequisites
Similar Profiles
Lucas BarakeyLucas Barakey
Emergency Department Technician at Children's Hospital of the Kings DaughtersEmergency Department Technician at Children's Hospital of the Kings Daughters
Tracy MooreTracy Moore
Surgical Coordinator at Children's Hospital of the Kings Daughters- Urgent CareSurgical Coordinator at Children's Hospital of the Kings Daughters- Urgent Care
Princess HicksPrincess Hicks
Neuroscience Nursing Care Partner at Children's Hospital of the Kings DaughtersNeuroscience Nursing Care Partner at Children's Hospital of the Kings Daughters
Jennifer BoothJennifer Booth
RN, Resource Pool Nurse at Children's Hospital Of The Kings DaughtersRN, Resource Pool Nurse at Children's Hospital Of The Kings Daughters
Kevin UrquhartKevin Urquhart
LOCKHEED MARTIN at WAREHOUSEMANGERLOCKHEED MARTIN at WAREHOUSEMANGER