Robert Pope
Philadelphia,PA
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
11
11
years of professional experience
Work History
Warehouse Packer
Amazon
Robbinsville, NJ
05.2020 - Current
- Created shipping labels to complete daily order processing.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Loaded merchandise into specific packages suited for product dimensions.
- Organized items on racks, shelves and bins to maintain established order.
- Operated manual pallet jacks and forklifts to move and store materials.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
Assistant Store Manager
Walmart
Philadelphia, PA
01.2014 - 12.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Approved regular payroll submissions for employees.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Store Manager
Family Dollar
Richmond, VA
01.2013 - 01.2014
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Operations Manager
Burlington Coat Factory Warehouse
Philadelphia , PA
01.2009 - 01.2012
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Some College (No Degree) - Business Management
DeVry University
Villa Park, ILSkills
- Cash Register Operations
- Attention to Detail
- Safety Procedures
- Motivated Team Player
- Order Fulfillment
- Productivity and Time Management
- Strong Attention to Detail
- Reliable and Responsible
- Friendly and Enthusiastic
- Goal Setting and Prioritization
- Shipping and Receiving
- Verbal and Written Communication
Timeline
Warehouse Packer
Amazon
05.2020 - Current
Assistant Store Manager
Walmart
01.2014 - 12.2018
Store Manager
Family Dollar
01.2013 - 01.2014
Operations Manager
Burlington Coat Factory Warehouse
01.2009 - 01.2012
Some College (No Degree) - Business Management
DeVry University