Simon Baxter
Gold Bar,WA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
25
25
years of professional experience
Work History
Manager Service Writer
Price Brothers Garage LLC
Kirkland, WA
10.1999 - 05.2024
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints quickly and effectively.
- Reviewed customer billing statements for accuracy prior to release.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
Education
GED -
Sultan Senior High School
Sultan, WA06-1992
Skills
- Performance Management
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Product Management
- Team Leadership
- Verbal and written communication
- Project Management
- Sales Techniques
References
References available upon request.
Timeline
Manager Service Writer
Price Brothers Garage LLC
10.1999 - 05.2024
GED -
Sultan Senior High School
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