Stacia Reese
Muncie,Indiana
Summary
Previously a dedicated Mail Carrier with clean driving record and extensive familiarity with local communities and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Experienced in dynamic, fast-paced settings. Motivated to learn, grow and excel if given the opportunity.
Overview
18
18
years of professional experience
Work History
Painter
Tony Armandarez
Muncie, IN
08.2015 - Current
- Painted surfaces using brushes, spray guns and paint rollers.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Painted indoor areas such as hallways, bathrooms and lobbies.
- Repaired wall holes and scrapes.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Worked holidays and weekends depending on shifting needs of project
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls
Instacart Shopper
Instacart
Muncie, IN
05.2021 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with customers daily to fulfill specific orders according to customer needs and inventory availability.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
Shipt Shopper
Shipt
Muncie, IN
10.2021 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with customers daily to fulfill specific orders according to customer needs and inventory availability.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
City Carrier
United States Postal Service, USPS
Muncie, Indiana
03.2013 - 02.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Distributed mail on foot to residences and businesses, delivering to approximately 800+ customers per shift.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
Customer Service Manager
Walmart
Muncie, IN
09.2011 - 02.2013
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Coordinated resolutions for more than 10 daily customer inquiries while consistently achieving performance targets.
Shift Manager
Papa Johns
Muncie, IN
02.2010 - 07.2011
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma -
Southside High School
Muncie05.2011
Skills
- Excellent Communication
- Critical Thinking
- Multitasking and Prioritization
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Order and Refund Processing
- Inventory Management
For Hire endorsement (License)
A for-hire endorsement provides the license holder to operate a motor vehicle that :
Has a gross vehicle weight rating of at least 16,000 pounds but not more than 26,000 pounds, and used to transport property; or
Is designed to transport less than 16 passengers, including the driver, and used to transport passengers for-hire
Timeline
Shipt Shopper
Shipt
10.2021 - Current
Instacart Shopper
Instacart
05.2021 - Current
Painter
Tony Armandarez
08.2015 - Current
City Carrier
United States Postal Service, USPS
03.2013 - 02.2021
Customer Service Manager
Walmart
09.2011 - 02.2013
Shift Manager
Papa Johns
02.2010 - 07.2011
High School Diploma -
Southside High School