Temitayo Afolabi
Laurel,Maryland
Summary
Competent IT Specialist with 5-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Well-versed in assisting users with diverse computer system, network, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns quickly, delivering high levels of customer satisfaction
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
IT Specialist
3M
Silver Spring, Maryland
04.2020 - Current
- Installing and uploading new software on 100+ Client Servers using various Remote Desktop technologies
- Applying Patches in Test and Live environments as required to eliminate system and software vulnerabilities
- Accurately recording, updating, and documenting requests using ServiceNow
- Testing, documenting, and escalating issues in QA and Production environments to Developers for resolution
- Diagnosing and resolving software and hardware incidents including operating systems and across range of software applications
- Performing Root Cause Analysis on incidents to prevent recurrence
- Training and certifying new hires on product software installation, code deployment from repository, hotfixes application, customer service, use of Oracle CX, Outlook, and other collaboration tools
- Collaborating with System Administrators to perform backups on SQL servers before change controls.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Performed server backups and changed and replaced backup tapes daily.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices and software to set up workstations for employees.
Technical Support Specialist
FIELD NATION
DMV, Maryland
07.2017 - 04.2020
- Configured and set up 80+ POS, Routers, Switches and PCs while also troubleshooting and resolving issues using OSI/TCP IP model
- Performed 10 security systems installation and automation between 2018 and 2019
- Installed and maintained software and applications on office PCs
- Diagnosed equipment failures with computers, networks, and associated systems to identify needed repairs and/or ensuring equipment are in proper working order
- Using ticketing tool to create, update and track ticket status.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices and software to set up workstations for employees.
IT Technician
BOVEA Consult
Ibadan, Oyo State
10.2012 - 01.2015
- Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to customer as soon as possible and escalating incidents to other support teams where necessary
- Set up PCs, projectors, TVs, and wireless connection for over 20 presentations, trainings, and seminars
- Refurbished 17 PCs and peripherals during tenure
- Utilized various application programs to diagnose, troubleshoot, and fix computers and other units.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
Education
CCNA - Information Technology
PGCCC
Largo, MD 10.2021 - Current
Vocational - Information Technology
Per Scholas
Silver Spring, MD 10.2019 - 02.2020
Bachelor of Tech - Economics
Ladoke Akintola University of Technology
Ogbomoso, Nigeria 07.2006 - 05.2011
Skills
Win10, Win8, Win7, Vista, XP, IOS, Android, MacOSSoftwareMS Office Suite 2003-2019, Outlook, Maas360, Office 365, Adobe, Zoom, Norton Ghost, Wire Shark, Nmap, Symantec Antivirus, McAfee Encryption, Skype for Business, HP Print, WebEx, Teams, Gmail, Google docsService DeskActive Directory User accounts/GPO, Oracle Service Cloud, ServiceNow, User Account Control, Customer Service, Remote Desktop Support, Jira ticketing System, IIS
Application support
Technical issues analysis
TCP/IP
Staff education and training
Technical documents comprehension
Software diagnosis
Desktop support
Customer service expert
Routing and Switching
Active Directory User accounts/GPO
Certification
CompTIA Network+(COMP001021620404)
Timeline
CCNA - Information Technology
PGCCC
10.2021 - Current
IT Specialist
3M
04.2020 - Current
CompTIA Security+(COMP001021620404)
02-2020
CompTIA Network+(COMP001021620404)
01-2020
Vocational - Information Technology
Per Scholas
10.2019 - 02.2020
Technical Support Specialist
FIELD NATION
07.2017 - 04.2020
IT Technician
BOVEA Consult
10.2012 - 01.2015
Bachelor of Tech - Economics
Ladoke Akintola University of Technology
07.2006 - 05.2011