Troy Watson
Palm Bay,FL
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dollar General Store
05.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Deli Customer Service Clerk
Publix
12.2022 - 02.2024
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Picker Packer
Ecolab
05.2021 - 05.2022
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Conducted pre-shift safety inspection on material-handling equipment and notified supervisor of deficiencies.
- Utilized production schedules and shipping orders to track materials from designated areas throughout facility.
- Delivered products to correct dock area and shrink-wrapped palletized orders.
- Inspected materials for quality before loading.
Front Desk Receptionist
Bluegreen Vacations
06.2020 - 09.2021
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information and ran reports or generated graphs using data.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Floor Staff Member
Regal Cinemas
01.2019 - 01.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communication with customers professionally and proactively to provide product information and advice.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Groundskeeper
Aramark
03.2018 - 01.2019
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Fiberglass Technician
Tyrone's Fiberglass Shop
03.2017 - 03.2018
- Used cellophane, wax paper and masking tape to mask off mold areas not laminated.
- Released air bubbles and smoothed seams using rollers.
- Removed hulls and decks from molds.
- Trimmed cured materials by sawing with diamond-impregnated cutoff wheels.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Pressed layers of saturated mat or cloth into place on molds, using brushes, or hands.
- Checked completed products for conformance to specifications and defects by measuring with rulers or micrometers and tapping to detect bubbles or dead spots.
- Utilized hand shears and trimming knives to trim excess materials from molds.
- Sprayed chopped fiberglass, resins and catalysts onto prepared molds or dies, using pneumatic spray guns with chopper attachments.
Education
GED -
Miami Dade College
Miami, FL04-2019
Skills
- CRM Software
- Satisfaction monitoring
- Data Entry
- Cash Handling
- Customer Service
- Multitasking
- Communication
- Analytical Thinking
- Interpersonal Skills
- Teamwork and Collaboration
- POS System Operation
- Attention to Detail
- Professionalism
- Self Motivation
- Problem-Solving
- Computer Skills
- Quality Assessment
- Adaptability and Flexibility
Timeline
Customer Service Representative
Dollar General Store
05.2024 - 10.2024
Deli Customer Service Clerk
Publix
12.2022 - 02.2024
Picker Packer
Ecolab
05.2021 - 05.2022
Front Desk Receptionist
Bluegreen Vacations
06.2020 - 09.2021
Floor Staff Member
Regal Cinemas
01.2019 - 01.2020
Groundskeeper
Aramark
03.2018 - 01.2019
Fiberglass Technician
Tyrone's Fiberglass Shop
03.2017 - 03.2018
GED -
Miami Dade College
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