Hailey Emery
Student
Bozeman,MT
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
9
9
years of professional experience
Work History
Hostess
Revelry
Bozeman, MT
10.2021 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Planned and executed 50- guest parties by organizing menus, spaces and special request
Private Nanny
Frances Virden
Portland, OR
07.2017 - 08.2021
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Built positive and nurturing environments to support child social and emotional growth.
Youth Programs Attendent
Multnomah Athletic Club
Portland , OR
10.2019 - 07.2021
- Built recruitment and retention plans to maintain full roster of program participants.
- Spearheaded job training and early employment programs for young children.
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
- Developed lessons and activities to promote children's physical and emotional development.
Gymnastics Coach
Multnomah Athletic Club
Portland, OR
07.2019 - 07.2021
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Lift Operator
Vail Resorts Inc
Vail, CO
12.2020 - 05.2021
- Communicated with other lift operators about high-risk lift riders.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided physical assistance to guests as required.
- Learned and enforced lift rules, policies and procedures.
Education
Some College (No Degree) - Architecture
Montana State University - Bozeman
Bozeman, MTCurrent
Associate of Arts - Psychology
Portland Community College
Portland, OR06-2021
Skills
- P>Fluent in Spanish
- P>Safe food handling practices
- P>Engaging personality
- P>Cooperative team player
- P>Group leadership
- P>Problem-Solving
- P>Active Listening
- P>Safety compliance
- P>First Aid/CPR
Timeline
Hostess
Revelry
10.2021 - Current
Lift Operator
Vail Resorts Inc
12.2020 - 05.2021
Youth Programs Attendent
Multnomah Athletic Club
10.2019 - 07.2021
Gymnastics Coach
Multnomah Athletic Club
07.2019 - 07.2021
Private Nanny
Frances Virden
07.2017 - 08.2021
Some College (No Degree) - Architecture
Montana State University - Bozeman
Associate of Arts - Psychology
Portland Community College
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