Hyeonjoo Lee
Palisades Park,NJ
Summary
Customer Service experience with over 3years in delivering exceptional service to customer across various industries. Resolving complex issues, Managing high volume of inquiries and maintaining a positive and professional at all times. Committed to continuous learning and excited to contribute enthusiasm to a dynamic team.
Overview
6
6
years of professional experience
Work History
Sr. Return Authorization Coordinator
LG Electronics
10.2022 - 12.2023
- Reviewed Return Authorization (RA) requests for US dealer defective returns and freight claims for shortages/theft/damages during transportation.
- Reviewed customer RA requests within 48 hours and communicated with third party warehouses and internal departments to investigate and resolve open RA requests,
- Reviewed and resolved chargebacks for unreturned or unclaimed LG products
E-Commerce Customer Service Coordinator
GRAND BK
03.2021 - 09.2022
- Responded to customer support inquiries and complaints as quickly as possible via phone, online chat and email,
- Processed and tracked customer orders to ensure accurate arrival of online orders
- Trained and mentored interns on how to effectively manage customer complaints
- Collaborated with internal departments (Sales, Marketing) as needed and escalated issues to appropriate contact
- Maintained and updated features in Zendesk to enhance customer experience (chat bot and call scripts)
Marketing Designer
Coway USA Inc.
11.2018 - 10.2020
- Designed and developed marketing collateral in print and digital formats using Adobe Photoshop
- Developed PowerPoint presentations for corporate training and marketing outreach
Customer Service Representative
Coway USA Inc.
04.2018 - 11.2018
- Handled 50+ customer calls per day
- Assisted customers on product inquiries and company policies, Handled customer questions and complaints
- Accurately maintained the customer account information database
Travel Agent/Customer Service
Prt Tour
08.2017 - 12.2017
- Calculated travel/accommodation costs and offered recommendations within customers’ budget
- Procured necessary documentations such as passports, visa, and other clearances
Education
Bachelor of Arts - Illustration
The University of The Arts
Philadelphia, PA05.2015
Skills
- Goal Oriented
- Problem solving
- Attention to detail
- Positive attitude
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Sr. Return Authorization Coordinator
LG Electronics
10.2022 - 12.2023
E-Commerce Customer Service Coordinator
GRAND BK
03.2021 - 09.2022
Marketing Designer
Coway USA Inc.
11.2018 - 10.2020
Customer Service Representative
Coway USA Inc.
04.2018 - 11.2018
Travel Agent/Customer Service
Prt Tour
08.2017 - 12.2017
Bachelor of Arts - Illustration
The University of The Arts
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