Damonte Brown
Dorchester,MA
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
4
4
years of professional experience
Work History
Security Officer
Encore
Everett, MA
01.2019 - 02.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored and authorized entrance and departure of 500 employees and visitors daily
Gift Shop Manager
Boston Medical Center Hospital
Boston, MA
02.2017 - 12.2018
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Provided exceptional customer service to customers, increasing customer loyalty [80)%.
Fast Food Cashier
McDonald's Restaurant
Boston, MA
12.2015 - 01.2017
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greeted over 200 customers per day and communicated effectively to obtain accurate orders.
- Compiled bank of collected revenue once predetermined amount of money had been reached.
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of pre-check and cashiering procedures.
Education
High School Diploma -
Brighton High School
Brighton, MA06.2013
Skills
- Theft Prevention
- First Aid Training
- Security Regulation Enforcement
- Team Player
- Attentive and Observant
- Customer Service
Timeline
Security Officer
Encore
01.2019 - 02.2020
Gift Shop Manager
Boston Medical Center Hospital
02.2017 - 12.2018
Fast Food Cashier
McDonald's Restaurant
12.2015 - 01.2017
High School Diploma -
Brighton High School