Austin Glascock
San Francisco,CA
Summary
I am a motivated team leader who is passionate about professional growth for both myself and my team. I excel in managing time efficiently, communicating clearly, and overseeing our close-knit staff with confidence and dedication. I support Marine Layer's community message, love our vibrant colors, and am enthusiastic about being part of a company that embodies the Bay Area's spirit with a modern take on retro 70s vibes. I am eager to contribute to Marine Layer's success and foster a positive and productive environment.
Overview
7
7
years of professional experience
Work History
Sales Floor Supervisor
Marine Layer
San Francisco, CA
02.2024 - Current
- Assisted a proactive and supportive team in delivering excellent customer service and enhancing the overall fitting room experience, resulting in an impressive Q2 improvement of 19% ND for CN.
- Ensured KIPs continued to grow as store leadership transitioned, while maintaining team morale.
- Partnered with the visuals team to enhance FS, filling, and pulling line operations, leading to a 2% boost in traffic volume and generating significant improvements of +3% conv, +10% SY, and +12% transactions.
- Operationally changing and implementing process to get store back up to budget, sitting 3% YTD
- Achieved a 15% unit increase by training team members on fabrics and processes
- Assisted in executing operations role outs involving RFID, visual test store, and shipment process
- Timely fulfillment process to ensure SLA standards are meet
- Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
Assistant Store Manager
Marine Layer
San Francisco, CA
07.2023 - 02.2024
- Worked alongside AM as the sole ASM, successfully meeting KPIs, managing staff, and achieving sales targets in designated TBs.
- Transitioned to having SM in-store, while navigating through the holiday season and fostering team bonding moments in order to develop a cohesive new team
- Demonstrated proactive approach by working closely with my store supervisor and AM to improve the overall performance of FS.
- Recognized areas for improvement within the sales team and successfully implemented innovative sales tactics such as cross selling.
- Advanced career by shifting focus from food management to successful role as a retail sales manager.
- Contributed to the enhancement of development plans for SA & SS
- Formulated an advanced zoning map to effectively assist leaders and SA in reaching targets during weekdays as well as weekends
- Regularly engaged in comp shopping within the local area while fostering relationships with fellow store managers.
Assistant Store Manager
Salt & Straw
San Francisco, CA
12.2022 - 07.2023
- Create and maintain customer connections and retain loyalty by utilizing customer service techniques
- Work closely with the general manager, assist in team development, standards, and company policies to ensure complete team communication
- Using POS transactions, AOV, labor to insure daily and monthly sales
- Oversee 30 plus associates and ensure company communication, store specific duties, and coaching opportunities are relayed
- Managed timecards in scheduled time, and direct report payroll team for inquiries needed to meet the deadline
- Scheduling hours to fit business needs, keeping track of time off, conflicts, and shift switches
- Manage inventory, shipments, and stocking of stores deliveries
- Cultivated a fun, engaging, productive workplace for all employees to have a positive workplace
Assistant Store Manager
Fluff Nugget
San Francisco, CA
07.2022 - 11.2022
- Work with a tight knit team of five team members in a startup company
- Provide and display exceptional customer services to guest
- Create and carry out relations and marketing events with the community and influencers to promote the company
- Work directly with vendors to ensure timely and precise delivery of products3
- Directly report with company owner and work with them on deployments and goals
- Floor management with team and follow breaks and cleaning duties were being done
Lead Truck Driver
All Day Kitchens
South San Francisco, CA
01.2021 - 05.2022
- Ensure prompt and professional food pick up and drop off from various restaurants around the Bay Area
- Inventory, cleaning, client-based needs, and leadership
- Created updated training, warehouse repair needs, truck maintenance
- Assisted in training new drivers on company policies and procedures related to truck driving activities.
- Monitored cargo conditions to prevent damage while in transit or storage.
Behavioral Therapist
C.A.R.D
San Mateo, CA
12.2019 - 12.2020
- I worked for children on the spectrum to teach and lead them in skills used daily
- Hands on support for sessions, following the lesson plan, ensuring clinical satisfaction
- Interpersonal relation skills with clients in a professional setting
- Supplying a fun atmosphere and a creative way for the kids to learn in different settings
Barista
Starbucks
San Bruno, CA
03.2019 - 11.2019
- Learned how to prepare and perfect versions of many foods, beverages, and coffees
- Adapt well to increased customer traffic and pressure
- Assuming responsibility and performing effectively on my own
- Knowledge of health, safety, and hygiene in the retail environment
- Observing details to meet client expectations
Price Change Member
Target
Walnut Creek, CA
08.2017 - 01.2019
- Supervised all retail sales and pricing
- Worked as an associate in the top-ranked store within my district
- Routine changing of sales tags and signage in the store and exact pricing
- Merchandising, overnight shifts, floor sets, and cashiering to help other departments4
- Maintaining customer satisfaction across all departments
- Create team morale through rewards, member recognition, team building events
- Awarded an employee recognition for teamwork and customer service skills
Education
Certificate - Trades Introduction Program
Skyline College
San Bruno, CA07-2019
High School Diploma -
Summit Shasta Public Charter School
Daly City, CA05-2017
Skills
- Team Management
- Sales Analysis
- Store growth planning
- Strong leadership
- Reliability
- Business Acumen
- Store Reset and Recovery
- Visual Merchandising
Affiliations
- Hiking
- Music production
- Video games
- Retro furniture hunter
Timeline
Sales Floor Supervisor
Marine Layer
02.2024 - Current
Assistant Store Manager
Marine Layer
07.2023 - 02.2024
Assistant Store Manager
Salt & Straw
12.2022 - 07.2023
Assistant Store Manager
Fluff Nugget
07.2022 - 11.2022
Lead Truck Driver
All Day Kitchens
01.2021 - 05.2022
Behavioral Therapist
C.A.R.D
12.2019 - 12.2020
Barista
Starbucks
03.2019 - 11.2019
Price Change Member
Target
08.2017 - 01.2019
Certificate - Trades Introduction Program
Skyline College
High School Diploma -
Summit Shasta Public Charter School
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