Valerie Vazquez
Fontana,CA
Summary
Driven student leveraging studies in Psychiatric Technology seeks real-world experience as Psychiatric Technician. Offers strong interpersonal and task prioritization skills. Hardworking and driven to work quickly and effectively on projects in all types of environments. Reliable employee seeking Psychiatric Technician position. Offering excellent communication and good judgment. Organized, patient, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Treats all patients/clients without judgement and positive regard.
Overview
16
16
years of professional experience
Work History
Psychiatric Technician Student
San Bernardino Valley College
San Bernardino, CA
01.2021 - 12.2021
- Clinical work experience at the following locations : San Bernardino School District, Canyon Springs Development Center, Del Rosa Villas, Waterman Canyon Acute Care, Patton State Hospital, Shandin Hills Behavioral Health Center
- Counseled and mentored clients on substance use and life choices.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Administered PPD and IM injections according to protocol.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Treated clients and families with respect and dignity.
- Assisted and counseled 15+ patients daily.
- Charted on each patient daily.
- Carried out day-day-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed and maintained courteous and effective working relationships.
Retail Sales Specialist
Lowes Home Improvment
Corona, CA
05.2017 - 01.2021
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Issued receipts and processed refunds, credits or exchanges.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Mentored and trained 20+ sales associates for two store locations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Opened and closed store independently and prepared nightly bank drop for manager.
Department Manager
Lowes Home Improvement Warehouse
Rancho Cucamonga, CA
11.2005 - 05.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
- Communicated with managers of other departments to maintain transparency.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
Certificate - Psychiatric Technology
San Bernardino Valley College
San Bernardino, CA12.2021
High School Diploma -
Alhambra Adult Education
Alhambra, CA05.2004
Skills
- Rapport Building
- Needs Assessment
- Adaptability and Flexibility
- Critical Thinking
- Verbal and Written Communication
- Developmental Disability Rehabilitation
- Behavior Observation
- HIPAA Requirements
- Encouragement and Motivation
- Inpatient Treatment
- Recreational Activity Planning
- Nursing Assistance
- Medication Administration
- Indirect Patient Care
- Patient Restraint
- Patient Interviews
- Activities of Daily Living ADL Assistance
- Mental Health Assessment
- Progress Documentation
- Clinical Documentation
Timeline
Psychiatric Technician Student
San Bernardino Valley College
01.2021 - 12.2021
Retail Sales Specialist
Lowes Home Improvment
05.2017 - 01.2021
Department Manager
Lowes Home Improvement Warehouse
11.2005 - 05.2017
Certificate - Psychiatric Technology
San Bernardino Valley College
High School Diploma -
Alhambra Adult Education
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