Michelle Byrne
Center City,MN
Summary
Adept at patient care coordination and medical terminology, my tenure at HealthPartners showcased a proven track record in enhancing patient satisfaction and streamlining clinical operations. Skilled in electronic health records and compassionate patient interactions, I consistently improved operational efficiency by over 30%, embodying a results-driven approach with a focus on confidentiality and customer service. Clinical professional prepared to contribute to healthcare teams by leveraging hands-on experience in patient care and administrative duties. Known for reliability and ability to adapt to changing needs in fast-paced environments. Expertise in patient record management, medical terminology, and clinical support, with strong focus on teamwork and achieving optimal patient outcomes. Experienced with patient care, administrative tasks, and clinical support. Utilizes knowledge of medical terminology and patient record management to ensure efficient operations. Track record of effective communication and collaboration within multidisciplinary healthcare teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Clinical Assistant
HealthPartners
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Maintained up-to-date patient records with medical histories and test results.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
PCA
Lakeview Hospital
08.2022 - 08.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Collected and transported specimens to prepare for lab testing.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
PCA
A Plus Staffing
06.2020 - 04.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
PCA
Prelude Assisted-living
07.2022 - 08.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
DSP
REM
12.2015 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Resident Assistant
Hometown Sr Living
01.2019 - 01.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
Education
No Degree - Medical Assisting
Globe University
Saint Paul, MN01.2014
High School Diploma -
Woodbury Senior High School
Woodbury, MN06.2008
Skills
Appointment Scheduling
Patients' vital signs
Patient Care Coordination
Medical Terminology
Document filing
Telephone Etiquette
Electronic Health Records
Patient Scheduling
Specimen Collection
Patient histories
Supply Restocking
Verbal and written communication
Patient confidentiality
Vital signs monitoring
Vital Sign Monitoring
HIPAA Compliance
Patient Management
Medical Records Management
Customer Service
Maintaining confidentiality
Compassionate
Data Entry
CPR
Medical terminology knowledge
Payment Collection
Timeline
Clinical Assistant
HealthPartners
04.2024 - Current
PCA
Lakeview Hospital
08.2022 - 08.2024
PCA
Prelude Assisted-living
07.2022 - 08.2022
PCA
A Plus Staffing
06.2020 - 04.2024
Resident Assistant
Hometown Sr Living
01.2019 - 01.2020
DSP
REM
12.2015 - 07.2020
No Degree - Medical Assisting
Globe University
High School Diploma -
Woodbury Senior High School
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