Tara O'Hara
Shelton,CT
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
36
36
years of professional experience
Work History
Caterer
To Your Taste CT, LLC
09.2020 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Created numerous appetizer, entree and dessert options to enable creation of customized menus.
- Collaborated with clients to plan event venues, menus and budgets.
- Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Account Executive
Webster Bank Insurance
01.1991 - 11.2000
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Serviced accounts and proposed new products and services to maximize revenue.
- Prepared additional quotes for current clients to upsell products and services.
- Managed sales cycle to maintain solid customer base.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Insurance Customer Service Specialist
Damman Insurance
01.1989 - 01.1991
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Modified, updated and processed existing policies.
Education
No Degree - Fashion
Newbury College
Brookline, MAHigh School Diploma -
Staples High School
Westport, CT06.1988
Skills
- Attentive Service
- Regulatory Compliance
- Food Restocking
- Team Management
- Event Planning
- Client Satisfaction
- Station Preparation
- Food Presentation
- Banquets and Catering
Timeline
Caterer
To Your Taste CT, LLC
09.2020 - Current
Account Executive
Webster Bank Insurance
01.1991 - 11.2000
Insurance Customer Service Specialist
Damman Insurance
01.1989 - 01.1991
No Degree - Fashion
Newbury College
High School Diploma -
Staples High School
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