Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Peacock

Seymour

Summary

Dynamic professional with a proven track record at Factory Connection, excelling in store operations and staff training. Recognized for boosting sales through effective merchandising strategies and enhancing customer satisfaction with strong interpersonal skills. Adept at employee scheduling and fostering a positive work environment, driving team success and operational efficiency.

Retail management professional prepared to deliver high standards in store operations and customer satisfaction. Proven track record in leading teams to achieve performance goals and adapt to evolving retail environments. Known for effective problem-solving and strong communication skills, ensuring reliable and flexible support for colleagues.

Experienced with retail management, focusing on team leadership, customer service, and operational efficiency. Utilizes strategic planning and problem-solving to enhance store performance and staff productivity. Track record of improving inventory control and training programs.

Overview

25
25
years of professional experience

Work History

3rd key manager/Corporate Travel Manager

Factory Connection
09.2023 - 04.2025
  • Counted registers and cleaned and secured shop at end of shift.
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Developed professional relationships to improve retention of key customers.
  • Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
  • Maintained clear communication channels between staff members, facilitating seamless shift handovers and minimizing operational disruptions.
  • Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
  • Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
  • Identified opportunities for process improvements within store operations, leading to increased efficiency across all departments.
  • Assisted in developing promotional events for increased revenue generation during peak seasons.
  • Implemented improved training methods for new employees, reducing onboarding time significantly while ensuring thorough understanding of job responsibilities.
  • Participated actively in regional meetings alongside the store manager, discussing best practices and suggesting potential solutions for common challenges faced by stores within the area.
  • Evaluated employee performance and provided constructive feedback for continuous improvement.
  • Boosted team morale by promoting a positive work environment and fostering open communication.
  • Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
  • Streamlined inventory management with accurate tracking and efficient ordering processes.
  • Collaborated with store manager on creating staff schedules to ensure optimal coverage during business hours.
  • Increased store sales by developing and implementing effective merchandising strategies.
  • Actively participated in visual merchandising updates to maintain an appealing store appearance.
  • Reduced employee turnover, training new hires in company policies and procedures.
  • Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Increased retail space by [Number] square feet by improving gross profits by [Number]%.
  • Oversaw risk management initiatives related to corporate travel, safeguarding both employee well-being and company assets.

Office Manager/Head Housekeeping Supervisor

Chestnut Rentals
02.2017 - 03.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Sales Associate

Rue 21
06.2000 - 02.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Liberty Christian Academy
Seymour, IN
12-2003

Skills

  • Store operations
  • Staff training and development
  • Employee scheduling
  • Sales proficiency

Timeline

3rd key manager/Corporate Travel Manager

Factory Connection
09.2023 - 04.2025

Office Manager/Head Housekeeping Supervisor

Chestnut Rentals
02.2017 - 03.2024

Sales Associate

Rue 21
06.2000 - 02.2006

High School Diploma -

Liberty Christian Academy

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Rebecca Peacock