Koby J Anderson
North Las Vegas,NV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seasoned and dependable professional with over 7 years of experience in the fast-food restaurant industry. Capable of working with employees effectively while ensuring that a company’s value and business is not comprised. Ability to engage fairly with customers to ensure that excellent service is always paramount within daily responsibilities.
Overview
8
8
years of professional experience
Work History
Closing Shift Manager
Viva Chicken
Greenville, SC
04.2023 - 12.2023
- Served as leader handling over 2,000,000.00 in annual revenue during shift supervision
- Trained new team members in cash register operation, stock procedures and customer service.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Stocked morning supplies to prepare for next opening.
- Responded to customer inquiries and researched answers to questions.
- Stored food in designated containers and storage areas to prevent spoilage.
- Calculated charges, issued table checks and collected payments from customers.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Monitored inventory and promptly reported food items requiring reorder.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Closing Shift Lead/Kitchen Associate
Lean Kitchen
Taylors, SC
07.2020 - 04.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped customers find specific products, answered questions and offered product advice.
Front and Back of House Team Member
Chick-Fil-A
Greer, SC
04.2019 - 09.2020
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced bathroom regularly, including cleaning surfaces and replacing soap.
- Reset tables between guests by restocking any low items and wiping down all surfaces.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Helped guests at any table when in need of assistance.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Filled customers orders by prepping and cooking menu items
General Warehouse Associate
RC Willey
North Las Vegas, NV
10.2018 - 04.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 200 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting, and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Front and Back of House Team Member
Chic-Fil-A
Greer, SC
06.2016 - 07.2018
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced bathroom regularly, including cleaning surfaces and replacing soap.
- Reset tables between guests by restocking any low items and wiping down all surfaces.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Helped guests at any table when in need of assistance.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Filled customers orders by prepping and cooking menu items
Education
Some College (No Degree) - Physical Therapy Assistance
Greenville Technical College
Greenville, SCHigh School Diploma -
Riverside High School
Greer, SC05.2016
Skills
- Supervision and training
- Effective leader
- Service prioritization
- Safe food handling
- Point of Sale (POS) system operations
- Food inspection
- Customer service
- Organization
- Sanitation
- Communication
- Adaptable
- Cash register
- Customer service
- Inventory
- Experience with warehouse protocols including operating forklift
- Quality control
Timeline
Closing Shift Manager
Viva Chicken
04.2023 - 12.2023
Closing Shift Lead/Kitchen Associate
Lean Kitchen
07.2020 - 04.2023
Front and Back of House Team Member
Chick-Fil-A
04.2019 - 09.2020
General Warehouse Associate
RC Willey
10.2018 - 04.2019
Front and Back of House Team Member
Chic-Fil-A
06.2016 - 07.2018
Some College (No Degree) - Physical Therapy Assistance
Greenville Technical College
High School Diploma -
Riverside High School
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