Carolina Sisti
San Marcos,TX
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Energetic Foodservice manager with 30 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved 100% through exceptional budget management. Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Effectively manage personnel and business operations to handle demanding operation needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Committed and hardworking manager with 30+ years of experience directing public food service. Well-rounded leader with talent for supervising employees and cooking. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
30
30
years of professional experience
Work History
Food Service Manager
Austin Independent School District
Austin, TX
12.1990 - 05.2020
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 10 team members.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Tracked food production levels, meal counts and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Orchestrated positive customer experiences by overseeing every area of kitchen operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set schedules for 6-10 staff by planning and designating shifts and hours.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced business productivity by training 10 team members and 10 servers on best practices and protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Reduced financial inaccuracies by using websmart system while verifying receipts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced sales by promoting fresh products and assisting with creative menu selections.
Education
High School Diploma -
William B Travis High School
Austin, TX05.1984
Skills
- Equipment Maintenance and Repairs
- Documentation and Recordkeeping
- Back of House Management
- Service Delivery Management
- Employee Performance Evaluations
- Training and Onboarding
- Delegating Assignments and Tasks
- Performance Improvement
- Managing Deliveries
- Menu Pricing and Writing
- Portion Control
- Problem Solving
- Investigating Complaints
- Staffing and Sales Reporting
- Relationship Building
- Monitoring Food Preparation
- Health Code Compliance
- Anticipating Problems
- Recruitment and Hiring
- Scheduling Staff
- Supply Ordering and Management
- Inventory Management
- Front of House Management
- Money Handling
- Quality Assurance
- Fire Safety Regulations
- Time Management
- Catering Services
- Team Leadership
- Labor and Overhead Cost Estimation
- Enforcing Nutritional Standards
- Calendar and Scheduling Software
- Payroll Administration
- Event Coordination
- Critical Thinking
- Reliable and Responsible
- Work Planning and Prioritizing
- Sales and Marketing
- Calm and Pleasant Demeanor
- Customer Retention
- Written and Verbal Communication
- Coaching and Mentoring
- Managing Reservations and Large Parties
- POS Terminal Operation
- Developing Special Dishes and Recipes
- Collaboration and Teamwork
- Inventory Management Software
Websites
Baking, Meal prep
In October 2020, I started baking pies for my neighbors since I retired in May 2020 I had lots of free time. They were a hit! In November , I baked 89 pies for the Thanksgiving holiday. Now, I am known as Carolina The Pie Lady.
In June 2021 , I was introduced to Arbonne's program 30 days to a Healthy Lifestyle. This was a game changer in my life because it has taught me how to look at food in a whole new light. My passion now is to help others improve their health thru nutrition. Meal prep is a great way to introduce healthier, delicious food to people.
Languages
Spanish
Native or Bilingual
Timeline
Food Service Manager
Austin Independent School District
12.1990 - 05.2020
High School Diploma -
William B Travis High School
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