Justice Knoll
MORRISVILLE,PA
Summary
Dynamic professional with a proven track record at Giant Food Stores, adept in enhancing customer satisfaction and streamlining operations. Skilled in workplace safety and customer service, demonstrated through leadership in training teams and improving store presentation. Achieved significant inventory accuracy and fostered a culture of continuous learning and professional growth.
Overview
5
5
years of professional experience
Work History
Grocery Stocker
Giant Food Stores
08.2023 - Current
- Stocked designated items on shelves, end caps and displays.
- Updated merchandise pricing to match new values and special promotional rates.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Customer Service Associate
Wawa
11.2021 - Current
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Night Crew Supervisor
Giant Food Stores
05.2020 - 05.2021
- Facilitated regular team meetings to discuss progress updates, address challenges, and strategize for future success.
- Increased product availability by conducting regular inventory audits and adjusting ordering practices as needed.
- Trained new hires on proper procedures and protocols, ensuring consistent quality performance across all team members.
- Implemented policies and standard operating procedures for continuous improvement.
Key Carrier
Giant Food Stores
05.2020 - 05.2021
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Fostered strong relationships with vendors, negotiating favorable terms that positively impacted the bottom line.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
Education
George Washington High School
06.2014
Skills
- Time management
- Heavy lifting
- Cleaning and sanitizing
- Workplace safety
- Positive attitude
- Willing to learn
- Customer assistance
- Friendly and personable
- Reading comprehension
- Product knowledge
- Customer service
- Flexible schedule
- Energetic and outgoing
Timeline
Grocery Stocker
Giant Food Stores
08.2023 - Current
Customer Service Associate
Wawa
11.2021 - Current
Night Crew Supervisor
Giant Food Stores
05.2020 - 05.2021
Key Carrier
Giant Food Stores
05.2020 - 05.2021
George Washington High School