Your Name
Summary
Proven to enhance customer satisfaction and loyalty at Ashley Furniture, I leveraged POS system expertise and exceptional teamwork abilities to drive sales and resolve disputes efficiently. My proactive approach and reliable judgement contributed to a positive shopping environment, showcasing my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Ashley Furniture
10.2020 - Current
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Help customers load purchased equipment when necessary.
- Promoted customer satisfaction by asking what they are looking for and making suggestion's to what kind of products they like.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Answered questions about current promotions and resolved issues according to store policies.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in ringing up sales at registers and bagging merchandise.
- Managed cash register operations using POS system, including processing sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Completed all assigned training to stay updated on important policies and procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Waitress
Monarch Casino Black Hawk
06.2019 - 09.2019
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Completed closing duties by emptying trash, cleaning bathrooms and tables, and cashing out.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Arranged place settings with fresh tablecloths and tableware.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Retail Sales Associate
Ashley Furniture
07.2018 - 09.2018
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Adhered to all company initiatives and achieved established goals for each.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Help customers load purchased equipment when necessary.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Answered questions about current promotions and resolved issues according to store policies.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Assisted in ringing up sales at registers and bagging merchandise.
- Managed cash register operations using POS system, including processing sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Completed all assigned training to stay updated on important policies and procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Stanwood High School
Stanwood, WA06.2018
Skills
- Teamwork
- Money Transfer Systems
- POS system operation
- Money handling
- Assessed customer product needs and interests in order to best recommend suitable items
- Cash register operation
- Independent judgement
- Customer assistance
- Retail sales
- Reliable and trustworthy
- Decision-making
- Dispute mediation
Additional Information
I start beauty school on March 7th, 2021 on M-F 1:30 to 5:30. I can be flexible with hours because my other job is willing to work with any schedule I have. Just for ahead of time, I have a wedding I have to be at in July, 2021 and a bachelorette party in the Spring of 2021. These events would only last a few days due to flying to another state.
Timeline
Retail Sales Associate
Ashley Furniture
10.2020 - Current
Waitress
Monarch Casino Black Hawk
06.2019 - 09.2019
Retail Sales Associate
Ashley Furniture
07.2018 - 09.2018
High School Diploma -
Stanwood High School