Melba Rogers
Brooklyn,NY
Summary
Organized and dedicated clerical associate with proven track record of providing exceptional customer service and clerical support in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Enforcement Service Representative
City Of New York Department Of Buildings
New York, NY
09.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than eighty customers each day.
Customer Service Representative
Department Of Finance
New York, NY
11.2015 - 09.2017
- Provided primary customer support to internal and external customers.
- issued certified tax maps and assigned various tax property lots to customers
- Verifies that clients have paid all taxes and ECB debts through agency applications
- Maintained department files
- Reviewed online condo maps applications for completeness
Clerical Associate III
Department Of Sanitation
Brooklyn, NY
09.2010 - 11.2015
- Delivered clerical support by handling a range of routine and special requirements.
- Supervised clerical interns who participated in the New York City WEP program
- Maintained daily record of staff attendance and all incoming and outgoing equipment.
- Managed ECB and parking violations and logged into agency software
Education
GED -
Pacific H.S
03.1997
Skills
- Data Entry and Maintenance
- Verbal and Written Communication
- Understanding Customer Needs
- CRM Software
- Administrative and Office Support
- Microsoft Office Suite
- Document and Records Management
- Strong Analytical and Problem Solving Skills
- Database Management
- Team-Oriented and Cooperative
Timeline
Enforcement Service Representative
City Of New York Department Of Buildings
09.2017 - Current
Customer Service Representative
Department Of Finance
11.2015 - 09.2017
Clerical Associate III
Department Of Sanitation
09.2010 - 11.2015
GED -
Pacific H.S
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