Kadeidra Worth
Marshall,TX
Overview
6
6
years of professional experience
Summary
Dynamic customer service professional with extensive experience, recognized for exceeding performance metrics and enhancing customer loyalty. Skilled in active listening and critical thinking, adept at resolving escalated issues and building rapport. Proven ability to maintain high standards of service excellence while managing high-stress situations effectively.
Work History
Customer Service Representative
Teleperformance
07.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TELVISTA
11.2022 - 07.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Concentrix
08.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Premium Retail Services Inc
06.2020 - 08.2021
- Maintained exacting standards of quality and performance.
- Identified and resolved customer complaints concerning food or lodging.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Daycare Teacher
Little Angel Daycare
04.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Order processing
- Building rapport
Education
Marshall High School
Marshall, TXTimeline
Customer Service Representative
Teleperformance
07.2023 - 06.2025
Customer Service Representative
TELVISTA
11.2022 - 07.2023
Customer Service Representative
Concentrix
08.2021 - 11.2022
Customer Service Associate
Premium Retail Services Inc
06.2020 - 08.2021
Daycare Teacher
Little Angel Daycare
04.2019 - 06.2020
Marshall High School
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