Nuygen Pendleton

Property Manager

Skid Row Housing Trust

06.2020 - 01.2024

Collected monthly assessments, rental fees, deposits and payments.
Inspected properties regularly to identify deficiencies and schedule repairs.
Handled resident complaints and expedited maintenance requests.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Built relationships with service vendors and submitted associated billing statements.
Updated tenant and unit information to keep current in housing database.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
Worked with on-site and remote service providers to support tenants requesting accommodations.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained sufficient number of units market-ready for lease.
Administered operations to handle needs of more that 205 tenants across 260 property units.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Delivered emergency 24-hour on-call service for tenants on building issues.
Conducted regular inspections of both interior and exterior of properties for damage.
Completed annual rent calculations using housing database software.
Planned special events such as lotteries, dedications and project tours.