Laurie Taylor
Graham,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with excellent oral and interpersonal coummunication skills. Exceptional in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
36
36
years of professional experience
Work History
Administrative Assistant/Receptionist
Helen Farabee Centers
11.2008 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Created individualized emergency plans for host homes and implemented and monitored and addressed any issues.
- Scheduled board meetings and prepared agendas, attended meetings and transcribed minutes.
- Reviewed bank statements and reconciliation or accuracy.
- Responsible of recruiting, supervising and monitoring services of host home providers.
Stay at Home Mother/substitute Teacher K-5
Graham Independent School District
01.2005 - 05.2008
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- I felt my children's needs outweighed being in the work force during these times.
Accounts Receivable Clerk/Collections
City of Graham
09.1987 - 01.2005
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Entered figures using 10-key calculator to compute data quickly.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Processed monthly water, sewer and garbage billing and reporting.
- Answered busy multi line phone systems
Education
High School Diploma -
Graham High School
Graham, TX05.1986
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Records Management
- Professional and mature
- Filing and data archiving
- Invoice Processing
- Spreadsheets
- Multi-Line Phone Systems
- Client Relations
- Multi-line phone proficiency
- Event Coordination
- Meeting planning
- Confidential Document Control
- Records Management Systems
- Purchase orders organization
- Letter preparation
- Mail distribution
- Office Equipment Maintenance
Accomplishments
- Recognized in past years of having highest satisfaction scores from clients and families.
Timeline
Administrative Assistant/Receptionist
Helen Farabee Centers
11.2008 - 02.2024
Stay at Home Mother/substitute Teacher K-5
Graham Independent School District
01.2005 - 05.2008
Accounts Receivable Clerk/Collections
City of Graham
09.1987 - 01.2005
High School Diploma -
Graham High School
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