Desiree Enriquez Gonzales
Conroe,TX
Summary
Highly motivated employee with a strong desire to tackle new challenges. Recognized for exceptional work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Grocery Store Cashier
HEB Grocery Store
The Woodlands, TX
07.2020 - Current
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience
- Maintained cleanliness of work area including counters, floors and display cases.
- Followed company policies regarding refunds or exchanges of merchandise.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions..
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Worked along side leaders in training individuals with intellectual and developmental disabilities and/or autism to help provide an efficient and enjoyable experience for both the coworkers and customers.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
Stay at Home Babysitter
Family Members
Magnolia , TX
10.2022 - 03.2024
- Provided companionship and emotional support to the child.
- Assisted with daily living activities, such as bathing, dressing, eating and toileting.
- Transported client to medical appointments and other errands as needed.
- Organized recreational activities to promote physical and mental well-being of the client.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Administering medication when needed according to parent instructions.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Sales Associate
Aeropostale
The Woodlands, TX
09.2018 - 12.2020
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Lonestar Community College
The Woodlands, TXHigh School Diploma -
The Woodlands College Park High School
The Woodlands, TX05-2019
Skills
- Strong Work Ethic
- Conflict Resolution
- Reliability
- Adaptability
- Patience and Empathy
- Customer service-focused
Timeline
Stay at Home Babysitter
Family Members
10.2022 - 03.2024
Grocery Store Cashier
HEB Grocery Store
07.2020 - Current
Sales Associate
Aeropostale
09.2018 - 12.2020
High School Diploma -
The Woodlands College Park High School
Lonestar Community College