Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
Websites
Affiliations
Timeline
Hi, I’m

Alessandrea Whitney

Customer Care Representative | Graphic Designer | Photographer
Canton,MS
Alessandrea Whitney

Summary

A versatile and detail-oriented professional with over 8 years of experience spanning e-commerce customer service, logistics coordinator, technical support, photography, and graphic design. Proficient in managing customer inquiries, resolving complex issues, and ensuring high levels of satisfaction. Adept at multitasking in fast-paced environments, with a strong background in graphic design and social media management. Proven ability to adapt quickly and excel in diverse roles, contributing to team success and operational efficiency.

Overview

8
years of professional experience
4
Certification

Work History

Horison Marketing
Perth, Scotland, United Kingdom

Junior Graphic Designer
10.2023 - 11.2024

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Improve the overall look and feel of Amazon Listings6, ensuring final graphics and layouts are visually appealing and on-brand.
  • Develop and maintain design standards and guidelines, manage multiple projects simultaneously while meeting deadlines

My Amazon Guy
Georgiana, AL

Graphic Designer II
05.2023 - 08.2023

Job overview

  • Created engaging Amazon social media graphics that drove user engagement and increased online visibility.
  • Managed 10 client accounts, delivering creative solutions to boost product visibility and sales.
  • Researched, designed, and published brand stores, ensuring consistent and engaging visual content.
  • Developed, designed, and published A+ Content to enhance product listings and drive customer engagement.
  • Created and standardized main images according to policy guidelines, maintaining high-quality visual standards.
  • Edited and uploaded marketing content, contributing to dynamic and effective promotional material.

Monolith Brands Group
, NYC

Customer Success and Order Management Specialist
05.2022 - 05.2023

Job overview

  • Managed order fulfillment and resolved shipping and product quality issues for 12 e-commerce accounts, enhancing customer satisfaction.
  • Provided prompt email and live chat support, effectively addressing customer inquiries and resolving complaints
  • Processed product returns and issued refunds, ensuring precise data entry and management of customer feedback.
  • Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
  • Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.
  • Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
  • Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.

Eventistry Events

Graphic Designer & Social Media Manager
04.2022 - 03.2023

Job overview

  • Managed approximately 40+ client inquiries, booked events, and coordinated meetings while creating marketing graphics and running the Facebook page.
  • Provided comprehensive online support to enhance event planning and social media presence.
  • Responded to client inquiries and assisted with booking events, ensuring a seamless customer experience.
  • Coordinated meetings between clients and the CEO, and set up food tastings.
  • Created and managed marketing graphics, maintaining consistent brand identity.
  • Ran the Facebook page, updating calendar events and engaging with the online community to boost event visibility.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Researched industry trends to stay current on best practices in graphic design.

WNS Global Services Philippines
Quezon City

Travel Lead Associate Ops: Reservationist and Ticketing Agent
06.2021 - 07.2022

Job overview

  • Managed approximately 50 inquiries per day from customers for ticketing and reservations, delivering customer service excellence and handling modifications and cancellations to ensure traveler satisfaction
  • Provided comprehensive live chat support, informing customers about flight schedules, pricing, and seat availability
  • Assisted with passenger check-ins, catering to special needs requirements, and offered assistance at the messaging counter.
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Assisted with new hire processing and existing training programs.

Neon Prints
Guiguinto, Philippines

Graphic Designer and Social Media Manager
01.2017 - 02.2022

Job overview

  • Met with customers to present mockups and collect information for adjustments.
  • Reduced production costs by negotiating better rates with print vendors.
  • Achieved consistent look and feel across all company materials, reinforcing brand identity.
  • Created digital image files for use in digital and traditional printing methods.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.

Shopee Express Logistics
Balagtas

Customer Service and Operations Coordinator
03.2020 - 05.2021

Job overview

  • Coordinated office operations, facilitated courier communications, and oversaw inventory and financial operations, ensuring adherence to company guidelines and service standards
  • Assumed roles of Hub Lead Assistant and NFTE Person In Charge, liaising with executives and overseeing training and supervision of new staff members
  • Contributed to finance operations by monitoring receivables, closing accounts, and managing courier remittances in collaboration with manpower agencies.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Boosted productivity by establishing effective communication channels between departments.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.

Jae Creatives
Guiguinto, Bulacan

Freelance Photographer
08.2016 - 02.2023

Job overview

  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Planned and prepared for on-location and studio shoots.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.

Education

Bulacan Polytechnic College
Malolos CIty, Philippines

Bachelor of Science from Information Technology
12.2019

University Overview

Skills

  • Proficient in Microsoft Office(Word,Excel,PowerPoint)and Google Suite(Docs,Sheets,Slides) Utilized for Efficient Documentation and Presentation
  • Skilled in Adobe Creative Suite Photoshop, Enhancing Visual Content
  • Creation and Marketing Materials
  • Experienced With Shopify, Amazon Seller and Vendor Central, Walmart
  • Account Navigation, Ensuring Effective E-Commerce Operations
  • Versatile in Microsoft Windows 10 and Mac OS
  • Environments, Adept at Adapting to Different Operating Systems
  • Demonstrated Strong Communication
  • Skills, Fostering Team-Building and Maintaining Excellent Customer Relations
  • Proven Ability in Organizational
  • Management, Multitasking, and Adept Problem-Solving Across Various Roles and Responsibilities
  • Order process management
  • Warehouse Operations

Certification

  • Best in Working Immersion, Felizardo C. Lipana National Highschool Apr 2019
  • BYU Pathway Connect Graduate, The Church of Jesus Christ of Latter-day Saints Sep 2023
  • Catalog Course, My Amazon Guy - 2023 to 2024
  • Design Course, My Amazon Guy - 2023 to 2024

Accomplishments

Accomplishments
  • Achieved success CTR high conversion by completing Amazon Campaign with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issues through consumer testing.
  • Live Chat Support - Professionally processed 80+ tickets per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit, and gift card transactions, balancing cash draw at the end of shift with a 100% accuracy rate.
Availability
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Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionStock Options / Equity / Profit SharingPaid time offPaid sick leave

Quote

Fall seven times; stand up eight.
Japanese proverb

Software

Microsoft Office

Adobe Creative Suites

Amazon Seller Central

Helium 10

Walmart

Instagram

Slack

Freepik

Zoom

Canva

Fimora

Capcut

Meta

Microsoft Teams

Languages

English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)

Interests

Graphic Design

Digital Marketing

Customer Experience Improvement

Travel and Hospitality

E-Commerce Trends

Technology and Innovation

Content Creation

Photography and Videography

Community Engagement

Professional Development

Websites

Affiliations

Affiliations
  • Jae Creatives

Timeline

Junior Graphic Designer
Horison Marketing
10.2023 - 11.2024
Graphic Designer II
My Amazon Guy
05.2023 - 08.2023
Customer Success and Order Management Specialist
Monolith Brands Group
05.2022 - 05.2023
Graphic Designer & Social Media Manager
Eventistry Events
04.2022 - 03.2023
Travel Lead Associate Ops: Reservationist and Ticketing Agent
WNS Global Services Philippines
06.2021 - 07.2022
Customer Service and Operations Coordinator
Shopee Express Logistics
03.2020 - 05.2021
Graphic Designer and Social Media Manager
Neon Prints
01.2017 - 02.2022
Freelance Photographer
Jae Creatives
08.2016 - 02.2023
Bulacan Polytechnic College
Bachelor of Science from Information Technology

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Alessandrea WhitneyCustomer Care Representative | Graphic Designer | Photographer