Ariana Rivota
Department Manager
Chicago,IL
Summary
Results-driven Department Supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Language
Work History
Customer Service Manager
The Home Depot
Chicago, IL
04.2020 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Improved customer service initiatives by streamlining sales and order management processes.
Customer Service Lead
The Home Depot
Chicago, IL
03.2020 - 03.2021
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Hiring manager
Seal-tight Protective Services
Des Plaines, IL
05.2020 - 08.2020
- Coordinated with the PGA, Secret Service, and police departments.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Sales Associate
Footaction
Chicago, IL
11.2018 - 08.2019
- Met monthly sales goals.
- Kept composer with customers during strenuous events (Black Friday).
- Helped customers locate products and checked store system for merchandise at other sites.
Course Attendant
Ultimate Ninjas
Chicago, IL
08.2016 - 08.2019
- Determined customer needs by asking relevant questions and listening actively to responses.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Education
Associate - Business Management
Concordia University
08.2018 - Current
High school diploma - undefined
William Howard Taft High School
09.2014 - 06.2018
Skills
Training and mentoring
Timeline
Hiring manager
Seal-tight Protective Services
05.2020 - 08.2020
Customer Service Manager
The Home Depot
04.2020 - Current
Customer Service Lead
The Home Depot
03.2020 - 03.2021
Sales Associate
Footaction
11.2018 - 08.2019
Associate - Business Management
Concordia University
08.2018 - Current
Course Attendant
Ultimate Ninjas
08.2016 - 08.2019
High school diploma - undefined
William Howard Taft High School
09.2014 - 06.2018
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