Khalida Nurilova
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring several years of experience and take on challenging new role.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Statista
11.2021 - 12.2022
- Managed a portfolio of 150+ accounts, exceeding $1.3 million in revenue for the Academia sector
- Led end-to-end sales operations, including strategic development and execution
- Initiated Yesware campaigns resulting in multiple new opportunity meetings
- Conducted internal training sessions, enhancing platform knowledge among new hires
- Recognized with consecutive monthly awards for generating the highest new business companywide
- Supervised and mentored a team of interns for a semester
- Orchestrated and led two successful team book clubs, fostering skill development.
Client Success Manager
02.2020 - 11.2021
- Managed a diverse portfolio of 800+ accounts, exceeding $5 million in revenue within the
- Academia sector
- Consistently surpassed company goals and received exceptional client feedback
- Effectively managed large accounts, cultivating retention and growth
- Collaborated with Sales Managers to devise and implement account strategies
- Designed and executed email campaigns to drive platform usage and adaptation
- Hosted informative webinars, enhancing client understanding of the platform
- Analyzed account health scores and usage to identify growth and upsell opportunities.
Sales Development Representative
09.2019 - 02.2020
- Consistently exceeded daily, weekly, and monthly performance metrics
- Generated and qualified prospective leads for Account Managers
- Leveraged leading sales and marketing solutions such as ZoomInfo and LinkedIn Sales Navigator
- Facilitated the training, development, and supervision of new SDR hires
- Collaborated with the Marketing Department to create and implement monthly campaigns, driving revenue.
Marketing Coordinator
Halstead Property Marketing Development
11.2018 - 07.2019
- Coordinated with marketing managers and executives to implement marketing practices effectively
- Conducted market research and forecasted changes in the marketing environment
- Maintained consistent client communications and promptly addressed issues
- Collaborated with colleagues to create monthly digital marketing strategies and plans
- Managed data and generated spreadsheets related to active contracts
- Assisted in developing email marketing collateral for advertising promotions and sales opportunities.
Field Marketing Representative
White Glove Care, INC
01.2017 - 07.2018
- Delivered persuasive sales presentations to organization case managers and program directors, emphasizing the benefits of our services for their clients
- Researched potential marketing sites to expand our agency's reach
- Conducted effective follow-ups with potential client leads, guiding their decision-making
- Demonstrated expertise in the medical admissions process and insurance information
- Maintained daily progress reports for the manager.
Education
Bachelor of Business Administration - Marketing Management
Baruch College, CUNY
New York, NYSkills
- Project Management
- Pipeline Development
- Client Engagement
- Client Education
- Customer Service and Support
- Customer Satisfaction
Timeline
Business Development Manager
Statista
11.2021 - 12.2022
Client Success Manager
02.2020 - 11.2021
Sales Development Representative
09.2019 - 02.2020
Marketing Coordinator
Halstead Property Marketing Development
11.2018 - 07.2019
Field Marketing Representative
White Glove Care, INC
01.2017 - 07.2018
Bachelor of Business Administration - Marketing Management
Baruch College, CUNY
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