Miranda Lujan-Valle
Colorado Springs,CO
Summary
Experienced with over 10 years of experience in Customer Service and Auditing . Excellent reputation for resolving problems and improving customer satisfaction. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to meeting company goals, consistent, organized, and very detail oriented love to leave things in better condition than what found in. Night owl that thrives on thinking of the final outcome of whatever task is at hand.
Overview
16
16
years of professional experience
Work History
Bilingual Interpreter (Legal/Medical)
Self
Colorado Springs, CO
04.2016 - Current
- Ability to read, write, and speak Spanish fluently and professionally.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provide language translation and customer service skills to clients in Legal and Medical business sectors.
- Maintain message content, tone and emotion as closely as possible.
- Provide cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns to best of my ability since I will be "their voice".
- Maintain professionality during entire appointment not letting any of information interpreted to visually affect emotions.
- Always maintain confidentiality in every aspect of each job, never repeating anything heard or spoken.
Lead Maintenance Technician
City Of Colorado Springs
Colorado Springs, CO
04.2011 - 04.2016
- Responsible for minimum of 6 to 8 employees.
- Main responsibility of performing daily inventory of chemical usage and ordering correct amount.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Set up and entered financial data of products used daily into spreadsheets using Microsoft Excel.
- Preformed quarterly audits.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks according to OSHA
- Summertime night shift hours alone had to be responsible and self motivated to get everything done in organized and timely manner.
- In direct contact with citizens and took complaints.
- Maintained citizen satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected citizen feedback and made process changes to exceed customer satisfaction.
- Participated as part of many interview panels.
- Assisted in writing contracts that were put out to bid.
- Obtained state of Colorado CDL License.
Park and Recreation Technician (temp)
City Of Colorado Springs
Colorado Springs, CO
05.2009 - 05.2011
- Responsible for maintaining parks in Northern Colorado Springs.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance as well as snow removal.
- Maintained gardening tools by replacing blades and fluids.
- Preformed minor repairs to small landscape equipment.
Heavy Equipment Operator
P&L Scrap Iron & Metal
Colorado Springs, CO
06.2006 - 08.2009
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely.
- Adhered to heavy equipment safety and operation protocols, resulting zero complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Moved equipment between job locations using truck and trailer.
Education
No Degree - Hotel Auditor
Choice University
Choice University OnlineNo Degree - Cosmetology
International Beauty Academy
Colorado Springs, COHigh School Diploma -
Falcon High School
Peyton, CO05.2008
Skills
- Oral and Written Communication, Problem Solving, Task Prioritization and Organization
- Critical Thinking, Problem Solving, Verbal and Written Communication
- Quarterly/Nightly Audits
- Data Entry, Microsoft Office
- Calm and Professional Under Pressure, Multitasking and Prioritization, Efficient and Detail-Oriented, Excellent Attention to Detail
- Inventory Management, Sales Report Generation, Order and Refund Processing, Supply and Materials Oversight and Recordkeeping
- Invoicing and Billing
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Interpreter (Legal/Medical)
Self
04.2016 - Current
Lead Maintenance Technician
City Of Colorado Springs
04.2011 - 04.2016
Park and Recreation Technician (temp)
City Of Colorado Springs
05.2009 - 05.2011
Heavy Equipment Operator
P&L Scrap Iron & Metal
06.2006 - 08.2009
No Degree - Hotel Auditor
Choice University
No Degree - Cosmetology
International Beauty Academy
High School Diploma -
Falcon High School
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