Georgie E Lobo
Retail Manager
Doha,DA
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Shop Manager
Lobo Traders
Goa, India
08.2020 - 12.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Retail Assistant Manager
Pottery Barn Kids - M.H.Alshaya WLL
Doha, Qatar
02.2017 - 06.2020
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Submitted reports to senior management to aid in business decision-making and planning
- Exceeded targets by building, directing and motivating high-performing sales team
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Analyzed data and profit and loss statements to compose store budget
Department Manager
Home Centre - Landmark Group LLC
Dubai, United Arab Emirates
02.2014 - 01.2017
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Retail Sales Consultant
Crate & Barrel - Al Tayer Group LLC
Dubai, United Arab Emirates
03.2010 - 01.2014
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings
Retail Sales Executive
Effort Retail Limited
Mumbai, India
04.2008 - 05.2009
Sales Associate
WNS Global Services
Mumbai, India
06.2005 - 01.2008
Education
Bachelor of Science - Physics
K.V.Pendharkar College of Arts, Science & Commerce
Mumbai, Maharashtra - India 01.2004 - 03.2007
Skills
Strong organizational skills
Accomplishments
● 2016 - While being appointed as the department manager at Home Centre, we were awarded Best Home Store by Inside Out Magazine Awards 2016.
● 2015 - Awarded Most Customer Friendly Retailer 2015 by the Dubai Department of Economic Development
● 2015 - Most Admired Retailer of the Year in Retail ME 2015.
● 2016 - Successful handover of the Home Center in Mall of Emirate
Certification
How To Speak Effectively - Author Ankur Warikoo
Timeline
Take Charge Of Your Time - Author Ankur Warikoo
10-2021
How To Speak Effectively - Author Ankur Warikoo
09-2021
Shop Manager
Lobo Traders
08.2020 - 12.2021
Retail Assistant Manager
Pottery Barn Kids - M.H.Alshaya WLL
02.2017 - 06.2020
Department Manager
Home Centre - Landmark Group LLC
02.2014 - 01.2017
Retail Sales Consultant
Crate & Barrel - Al Tayer Group LLC
03.2010 - 01.2014
Retail Sales Executive
Effort Retail Limited
04.2008 - 05.2009
Sales Associate
WNS Global Services
06.2005 - 01.2008
Bachelor of Science - Physics
K.V.Pendharkar College of Arts, Science & Commerce
01.2004 - 03.2007
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