Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Marble

Monroe ,LA

Summary

Professional with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. I Excel in timely and accurate processing of daily work and staying ahead of daily work goals. I am strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled in many databases and great at communication, computer, support and organizational skills. I have managed groups of people up to but not limited to 15 employees over several years.

Overview

24
24
years of professional experience

Work History

E911 Coordinator I

Lumen Technologies
Monroe , LA
09.2010 - Current
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails & telephone calls
  • Entered data, generated reports and produced tracking documents.
  • Coached fellow employees through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Entered and maintained departmental records in company database.
  • Drove workflow improvements by streamlining processes.
  • Fluent In Ensemble, DBMS & Martens,as well as Outside Databases Intrado, Comtech, Indigital,
  • Daily work entailed Ensemble Tasks for e911, (address research and approval ). Customer Corrections in DBMS(generated when a record inserts from Martens but creates an error, Echobacks (errors generated by outside databases) , NRF(No Record Found) generated when a 911 call is made but no information displays for the dispatcher. Internal Address Requests. ALI DR's ( customer address research and or change requests sent to Lumen from an Outside Database).
  • Training fellow employees in our dept. on how to use Outside Database and work all functions required on a daily basis in e911.
  • Taking care of escalated addressing issues for E911.
  • Handling Misrouted calls for e911.
  • building/modifying addresses in martens and DBMS
  • Researching/approving/validating new address requests
  • Communicating with County/Parishes
  • Working on Team Projects

Manager

RadioShack
Monroe , LA
05.1998 - 08.2010
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Evaluated report data to proactively adjust and enhance operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Prepared and recommended long-range plans for development of department personnel.

Education

No Degree - Business

NLU
Monroe, LA

High School Diploma -

Rayville High School
Rayville, LA
05.1998

Skills

  • Database Management
  • Accounting Techniques
  • Report Preparation and Analysis
  • Staff Training
  • Office Management
  • Microsoft Outlook
  • Microsoft Office
  • Team Management
  • Team Supervision
  • Customer Service
  • Staff Development
  • Microsoft Excel
  • Staff Supervision
  • Verbal and Written Communication
  • Project Coordination
  • Appointment Coordination
  • Mozilla Firefox
  • Problem Resolution
  • Coordinating with Supervisors
  • Recordkeeping
  • SAP
  • Citrix
  • Symantec
  • Writing

Timeline

E911 Coordinator I

Lumen Technologies
09.2010 - Current

Manager

RadioShack
05.1998 - 08.2010

No Degree - Business

NLU

High School Diploma -

Rayville High School

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Stacey Marble