JUANA LUGO
LEAD RECEPTIONIST
OKLAHOMA,OK
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 16 years.
Overview
14
14
years of professional experience
Work History
Lead Medical Receptionist
PREMIER PLUS URGENT CARE
YUKON, OKLAHOMA
10.2016 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Team Lead Receptionist
Access Medical Centers
EDMOND, OK
04.2006 - 05.2014
- Received and routed business correspondence to correct departments and staff members.
- Ordered and distributed office supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
No Degree - CHILD PHYSCOLOGY
UCO UNIVERSITY OF CENTRAL OKLAHOMA
Edmond, OKAssociate of Arts - COSMETOLOGY
BETHANY BEAUTY COLLEGE
BETHANY, OK05.1992
Skills
- Organization and Time Management
- HIPAA Guidelines
- Chart Pulling
- Critical Thinking
- Front Desk Operations
- Credit Card Systems
- Clerical Support
- Patient Reception
- Office Supplies and Inventory
- Medical Records and Documentation
- Quality Patient Care
- Bookkeeping Support
- Patient Health Information Access
- Eligibility Checks
- Call Transfers
- Authorization Verification
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Lead Medical Receptionist
PREMIER PLUS URGENT CARE
10.2016 - Current
Team Lead Receptionist
Access Medical Centers
04.2006 - 05.2014
No Degree - CHILD PHYSCOLOGY
UCO UNIVERSITY OF CENTRAL OKLAHOMA
Associate of Arts - COSMETOLOGY
BETHANY BEAUTY COLLEGE
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