McKenzie Soto
Romeoville, IL,IL
Summary
Seasoned Customer Sales Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
year of professional experience
Work History
Sales Associate
AT&T
06.2021 - 02.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked to see if requested items were available from store's inventory.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided positive first impressions to welcome existing, new and potential customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products and educate customers on products
- Processed accurate credit, debit, check and cash sales transactions for more than 10 customer orders per day.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Contributed to company revenue by securing well over 5000 in product sales.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
Apparel Sales Associate
WALMART, Walmart
09.2020 - 05.2021
- Greeted and served up to 20 customers per day on entry to walmart store
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Delivered prompt, friendly service to customers in store.
- Tracked down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by monitoring shopper behavior.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays and organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Romeoville High School
Romeoville, IL06.2021
Skills
- Microsoft Word
- Sales Optimization
- Upselling Products and Services
- Checking Inventories
- Persuasive Selling
- Store Opening and Closing
- Upselling Techniques
- Time Management
- Teamwork and Collaboration
- Credit and Cash Transactions
- Collecting Information
- Order and Refund Processing
- Upbeat and Positive Personality
- Detail-Oriented
- Efficient Data Entry
- Data Verification
- Issue and Complaint Resolution
- Customer Data Confidentiality
Timeline
Sales Associate
AT&T
06.2021 - 02.2022
Apparel Sales Associate
WALMART, Walmart
09.2020 - 05.2021
High School Diploma -
Romeoville High School