Summary
Overview
Work History
Education
Skills
Timeline
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Bryanna Luke

Glendora,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Administrator

The Arcadian Retirement Center
05.2023 - Current
  • Managed daily clinic operations, including staffing schedules, budgeting, and inventory control.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Community Manager

Bell Partners
10.2022 - 05.2023
  • Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
  • Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
  • Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
  • Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
  • Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
  • Conducted thorough market research to ensure properties were priced competitively within their respective markets.
  • Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
  • Managed multiple simultaneous projects such as renovations or capital improvements to enhance property value while minimizing disruptions to tenants.
  • Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
  • Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
  • Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Dispatcher Office Assistant

KC Recycling
01.2020 - 10.2021
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Developed strong relationships with internal and external stakeholders to foster a collaborative working environment and improve overall response efforts.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Processed and filed all dispatch slips.
  • Prepared month end financials.
  • Distributed cash payments to clients.

Administrative Assistant

Kennedy Wilson
10.2012 - 10.2020
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Responsible for assisting with all the ordering and scheduling of vendor services.
  • Ordered all office and janitorial supplies.
  • Made sure all invoices were submitted and paid.


Operations Manager

LA Fitness International
06.2002 - 10.2007
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Led hiring, onboarding and training of new hires of front desk, kids club and janitorial staff to fulfill business requirements.
  • Manage payroll
  • Update all past due accounts
  • Prepared daily bank deposits

Education

Bachelor of Science - Business Administration

Azusa Pacific University
Azusa, CA

Skills

  • Timesheet Processing
  • Multi-Line Phone Systems
  • Attention to Detail
  • Office Administration
  • Supplies Ordering
  • Employee Supervision
  • Effective communication
  • MS Office

Timeline

Administrator

The Arcadian Retirement Center
05.2023 - Current

Community Manager

Bell Partners
10.2022 - 05.2023

Dispatcher Office Assistant

KC Recycling
01.2020 - 10.2021

Administrative Assistant

Kennedy Wilson
10.2012 - 10.2020

Operations Manager

LA Fitness International
06.2002 - 10.2007

Bachelor of Science - Business Administration

Azusa Pacific University

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Bryanna Luke