Shari Hulls

Provided timely, accurate support for customer inquiries related to orders and accounts.

• Managed inbound and outbound communications via telephone, email, and live chat.
• Addressed questions regarding order cancellations, returns, and shipping issues.
• Delivered product troubleshooting assistance to enhance customer satisfaction.
• Facilitated training programs for new staff to ensure effective onboarding.
• Evaluated training effectiveness, revising programs based on participant feedback.
• Encouraged continuous learning among team members to improve service quality.
• Developed training materials including manuals and guides for comprehensive resource accessibility.

Ensured compliance with all money handling procedures.

Balanced bank assigned to shift accurately and promptly.

Maintained comprehensive logs of keys and tills in accordance with established processes.

Assisted guests with inquiries to promote exceptional satisfaction.

Facilitated money exchanges for casino associates on the gaming floor.

Documented all transactions related to money, cheques, tickets, ATMs, and cash advances.

Provided necessary funds via buy/sells and transfers as main or VSB banker.

Notified management of any situations affecting guests or associates.