Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jacob Gilbert

Jacob Gilbert

Valet
Frankiln,TENNESSEE

Summary

Accomplished professional with a proven track record at Darrell Waltrip Honda, excelling in customer service and vehicle maintenance. Leveraged strong communication and meticulous attention to detail to enhance customer satisfaction and operational efficiency. Skilled in team collaboration and problem-solving, consistently delivering high-quality service and support.

Overview

2
2
years of professional experience

Work History

Valet

Darrell Waltrip Honda
07.2024 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Resolved customer complaints through calm, constructive communication.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.

Detailer

Miles Auto Spa
11.2023 - 05.2024
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Washed cars and trucks daily for auto dealership.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.

Detailer

Volkswagen of Cool Springs
07.2022 - 09.2023
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Washed cars and trucks daily for auto dealership.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
  • Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Shined vehicle windows and windshields to remove water spots.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Provided exceptional customer service and addressed customer inquiries.

Sales Associate

Target
05.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Page High School
Franklin, TN

Skills

  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Customer service and support
  • Problem-solving
  • Strong communication skills
  • Reliability and punctuality
  • Team collaboration
  • Professional appearance
  • Clean driving record
  • Valid Driver's license
  • Multitasking and organization
  • Attention to detail
  • Quick decision making
  • Guest assistance
  • Customer service
  • Memory retention
  • Vehicle parking and retrieval
  • Stress tolerance

Accomplishments

I’ve been able to push myself to learn new things even when it’s very uncomfortable. I bought a car from Georgia never driving manual before and drove it 4 hours back home. From there my interest in cars spiked. Supercharging a 350z has been one of most memorable accomplishments because along the entire way i had no clue what i was getting myself into or if it would really work how I wanted it to but that taught me to get comfortable being uncomfortable because when you’re uncomfortable that’s where’s you grow the most.

Timeline

Valet

Darrell Waltrip Honda
07.2024 - Current

Detailer

Miles Auto Spa
11.2023 - 05.2024

Sales Associate

Target
05.2023 - 08.2023

Detailer

Volkswagen of Cool Springs
07.2022 - 09.2023

Page High School

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