Microsoft Office Applications
Sean Richards
Rockville,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
IT Product Support Analyst
CFA Institute
Charlottesville, VA
01.2021 - 06.2021
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
Operations Manager
Urban Bar-B-Que
Rockville, MD
03.2017 - 03.2020
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Bar Manager
Facci Wood Fire Pizza
Laurel, Maryland
04.2014 - 03.2017
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Consulted with managers to organize special events and promotions.
Chef/Bartender
The Inn At Brookeville Farms
Olney, MD
07.2008 - 11.2015
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Science - Computer Information Science
University of Maryland - University College
Hyattsville, MD 08.2017 - 05.2022
Skills
MS Office
Written Communication
Data Entry
System Architecture
Data analysis
Technical Writing
Organization and Time Management
Maintenance and Repair
Planning and Coordination
Problem-Solving
Flexible and Adaptable
Self-Motivated
Performance Optimization
Traceability Compliance
IT Performance Report Creation
Product development
Additional Information
• Java and HTML coding
• SQL to manage Relational Database Management Systems
• Microsoft Office Applications
• Project documentation in accordance with IEEE standards
Software
Interests
Technology
Cycling
Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Product Support Analyst
CFA Institute
01.2021 - 06.2021
Bachelor of Science - Computer Information Science
University of Maryland - University College
08.2017 - 05.2022
Operations Manager
Urban Bar-B-Que
03.2017 - 03.2020
Bar Manager
Facci Wood Fire Pizza
04.2014 - 03.2017
Chef/Bartender
The Inn At Brookeville Farms
07.2008 - 11.2015