Summary
Overview
Work History
Education
Timeline
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Tierrah Rollins

Philadelphia,PA

Summary

Dedicated Senior Administrative Assistant with over 10 years of experience in healthcare leadership and the service industry. Demonstrates impeccable customer service skills and the ability to meet targets through strong organizational skills. Excels in sales, account maintenance, problem-solving, and troubleshooting. Efficient in administration, adept at performing office tasks, and knowledgeable about the appropriate channels for task completion within an organization.

Overview

16
16
years of professional experience

Work History

Senior Administrative Assistant

PIEDMONT AIRLINES
04.2020 - Current
  • Answering inbound phone calls, assisting callers with inquiries or directing them to appropriate personnel, and taking detailed memos for record-keeping purposes.
  • Monitoring compliance with required training programs, keeping track of employee progress, and ensuring all personnel meet necessary training standards.
  • Creating detailed spreadsheets for various business needs, including data analysis, budget tracking, and project management.
  • Updating weekly employee work schedules, ensuring optimal staff coverage for all shifts and adjusting as necessary for vacations, sick days, and other absences.
  • Performing daily payroll processing, ensuring all employees are accurately compensated for their hours worked and that all deductions and additions are correctly applied.
  • Creating comprehensive weekly performance reports, tracking key performance indicators and providing insightful analysis to inform business decisions.

PATIENT RELATIONS MANAGER

OAK STREET HEALTH
10.2018 - 03.2020
  • Took charge and successfully managed the orientation process for new Oak Street Health patients, ensuring a smooth transition into healthcare system.
  • Increased rates of patient engagement by 30% and participation through meticulous planning and execution of numerous events, both within healthcare center and external venues.
  • Efficiently accessed and retrieved necessary information from various platforms such as Salesforce, Navi Net, OneSource, and different health portals.
  • Possessed comprehensive understanding of important healthcare regulations and systems such as COBRA, HIPAA, COB, TPA, and healthcare reform, thereby enhancing the quality and compliance of our services.

PATIENT REGISTRAR III

THOMAS JEFFERSON UNIVERSITY HOSPITAL
10.2016 - 08.2018
  • Proficient user of healthcare software applications such as Epic and Navi Net, leveraging these tools to enhance efficiency and effectiveness in daily tasks.
  • Actively build and diligently maintain relationships with both internal stakeholders and external clients to facilitate seamless coordination and communication.
  • Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties

OFFICE MANAGER

NICHOLAS COSMETIC DENTAL CENTER
11.2015 - 10.2016
  • Handled payroll processing tasks efficiently using PeopleSoft, ensuring all employees were paid accurately and on time.
  • Performed all bookkeeping duties, which included billing responsibilities, coding tasks, and the electronic filing of insurance claims, ensuring all financial transactions were carried out smoothly and accurately.
  • Presented comprehensive treatment plans to patients, explaining in detail the proposed medical procedures and addressing any concerns they may have. Also arranged and presented various payment options, providing patients with flexible payment solutions.
  • Ensured the secure storage of all patient and practice records, strictly complying with privacy regulations to protect sensitive information and maintain confidentiality.

TEAM LEAD

INDEPENDENCE BLUE CROSS
11.2007 - 03.2015
  • Maintained an up-to-date and comprehensive knowledge of all lines of business, including but not limited to Federal Employee Program, HMO, Traditional, PPO, AmeriHealth, Medicare, Medicaid, Group, Non group, and other IBC products, ensuring I was always prepared to provide the most accurate information.
  • Promptly and efficiently responded to an array of inquiries including issues related to enrollment eligibility, grievance and appeals, claims, billing, member portal, prescription, and escalated matters..
  • Regularly attended benefit fairs and took on the role of answering questions for new and prospective members, promoting our services and benefits.
  • Was appointed the task of keeping CSR’s in my unit up to date with new Service Alerts, ensuring all team members are informed of the latest updates and changes.

Education

BA Health Service Management (In Progress) -

PHILADELPHIA UNIVERSITY
Philadelphia, PA

General Diploma -

Highland Springs High School
Highland Springs, VA

Timeline

Senior Administrative Assistant

PIEDMONT AIRLINES
04.2020 - Current

PATIENT RELATIONS MANAGER

OAK STREET HEALTH
10.2018 - 03.2020

PATIENT REGISTRAR III

THOMAS JEFFERSON UNIVERSITY HOSPITAL
10.2016 - 08.2018

OFFICE MANAGER

NICHOLAS COSMETIC DENTAL CENTER
11.2015 - 10.2016

TEAM LEAD

INDEPENDENCE BLUE CROSS
11.2007 - 03.2015

BA Health Service Management (In Progress) -

PHILADELPHIA UNIVERSITY

General Diploma -

Highland Springs High School

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