Jason Notaro
Cherry Hill,NJ
Summary
Sought out continuous professional development opportunities to further develop expertise in many industry operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Home Security Technician
Comcast
Philadelphia, Pennsylvania
01.2015 - Current
- Educated customers on effective use of security systems.
- Installed alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Responded to maintenance calls and troubleshot devices.
- Communicated effectively with customers, answering questions and concerns regarding systems.
Advanced Cable Technician
Comcast
Philadelphia, Pennsylvania
01.2015 - Current
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Repaired and updated equipment to conform to company-wide standards.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Provided training on use, troubleshooting and calibration of equipment.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
Assistant Store Manager
AAA Automotive
Willow Grove, PA
01.2013 - 01.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
Construction Splicer
Verizon
North Plainfield, NJ
01.1998 - 01.2008
- Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Performed maintenance and reconducting work in varied weather conditions.
- Resagged loose lines to prevent failures.
- Maintained solid safety record with no OSHA-recordable incidents.
- Inspected power lines and poles for signs of damage or wear, interference and degradation and reported findings to supervisor.
- Spliced trunks of copper phone lines both aerial and underground
Education
Business
Community College of Philadelphia
Philadelphia, PA 01.2008 - 01.2010
Architectural Drafting Technology
Camden County College
Blackwood, NJ 01.2010 - 01.2013
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ 09.1994 - 06.1997
Skills
Written and verbal communication
Equipment testing
Security and burglar alarms
Installation and repairs
Specification and schematics assessments
Flexible and Adaptable
Attention to Detail
Teambuilding
Dependable and Responsible
Leadership
Interpersonal Communication
Multitasking Abilities
Time Management
Decision Making
Good Telephone Etiquette
Cultural Awareness
Accomplishments
- Resolved product issue through consumer testing.
- Assisted in app development that is used by every technician in the company. Trained roughly 2,500 technicians during this process.
- Hand selected to run live tv, phone, and data during the 2016 Democratic National Convention while alongside high ranking media and political members.
- Customer Service Excellence Awards
- Achieved app launch deadlines by completing sprints with accuracy and efficiency.
Timeline
Home Security Technician
Comcast
01.2015 - Current
Advanced Cable Technician
Comcast
01.2015 - Current
Assistant Store Manager
AAA Automotive
01.2013 - 01.2015
Architectural Drafting Technology
Camden County College
01.2010 - 01.2013
Business
Community College of Philadelphia
01.2008 - 01.2010
Construction Splicer
Verizon
01.1998 - 01.2008
High School Diploma -
Cumberland Regional High School
09.1994 - 06.1997