Michael Hernandez
Salt Lake City,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Rocky Mountain Care Center
02.2024 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Lead Keyholder
Sunglass Hut
10.2022 - Current
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Leader
Cotton On Group
05.2022 - 03.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
Merchandise Lead
Gap
11.2021 - 03.2023
- Maintained Kid&Baby presentation and flexed product based on sell through.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Assistant Store Manager-Merchandise
American Eagle Outfitters, Inc
11.2015 - 11.2021
- Mapped monthly floor sets as well as leading and completing them in the allotted time.
- Executed all visual elements including: bust forms, upper displays and intricate window displays.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
Performer
Walt Disney World Resort
08.2018 - 12.2020
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Gave fans positive experiences and good memories by staying in character throughout events and photo sessions.
- Kept optimal physical conditioning to handle long periods of standing and wearing heavy, hot costume pieces.
Education
Bachelor Of Science - Musical Theater
Weber State University
Ogden, UT05.2016
Skills
- Multitasking and Organization
- Scheduling and calendar management
- Reception Management
- File Organization
- Multi-line phone operation
- Merchandise Stocking and Replenishing
- Originality and Creativity
- Pricing and Signage Updating
- New Display Creation
- Cash Register Systems
- Merchandising and Promotions
- Suggestive Selling
Timeline
Administrative Assistant
Rocky Mountain Care Center
02.2024 - Current
Sales Lead Keyholder
Sunglass Hut
10.2022 - Current
Retail Sales Leader
Cotton On Group
05.2022 - 03.2023
Merchandise Lead
Gap
11.2021 - 03.2023
Performer
Walt Disney World Resort
08.2018 - 12.2020
Assistant Store Manager-Merchandise
American Eagle Outfitters, Inc
11.2015 - 11.2021
Bachelor Of Science - Musical Theater
Weber State University
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