Summary
Overview
Work History
Education
Skills
Timeline
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Carnella Cerqueira

Carnella Cerqueira

Dacula,Georgia

Summary

Accomplished Operations Manager with a proven track record at Aramark for enhancing operational efficiency and employee performance. Skilled in Operations Management and Team Leadership, demonstrated through effective staff training and achieving higher employee retention rates. Expert in fostering inter-departmental collaboration and implementing strategic planning to meet organizational goals.

Overview

16
16
years of professional experience

Work History

Operations Manager

Aramark
07.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Autism Operations Manager

Bluesprig Pediatrics
06.2020 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Emergency Room Technician

Northside Hospital Atlanta
06.2008 - 06.2020
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.

Education

Master of Science - Health Administration

Walden University
Minneapolis, MN
05.2021

Bachelor of Science - Health Service Management

Independence University
Salt Lake City, UT
05.2019

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Planning and Implementation
  • Staff Training
  • Inventory Management
  • Employee Motivation
  • Goal Setting

Timeline

Operations Manager

Aramark
07.2023 - Current

Autism Operations Manager

Bluesprig Pediatrics
06.2020 - 07.2023

Emergency Room Technician

Northside Hospital Atlanta
06.2008 - 06.2020

Master of Science - Health Administration

Walden University

Bachelor of Science - Health Service Management

Independence University

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Carnella Cerqueira