Michael C. Sprunk
Breinigsville,PA
Summary
Catalyst for solutions with extensive experience in domestic Retail Customer Service and Import / Export Product Supply with the third largest food and beverage company in North America (fifth largest globally). Possesses tolerance for ambiguity while effectively enforcing global compliance for clients portfolio. Trustworthy change agent relied upon by acquaintances for expertise and influence. Proven success in developing an identity for newly created business while authenticating daily procedures. Exceptional performance with inventory management and forecasting, encompassing a diverse portfolio of products. Excellent idea and leadership skills.
Overview
25
25
years of professional experience
Work History
Export Document / Registration Project Manager
Genpact Inc
Wilkes-Barre, PA
09.2015 - Current
- Client - Kraft Heinz Company.
- Tasked with infusing lean methodology within client relationship to reduce risk, alleviate unnecessary financial burden, and reducing waste within every day processes.
- Responsible for coordinating with Legal (TM and Patent Counsel) to perform reviews of trademark and intellectual property related to products sourced from USA exported globally.
- Cooperate with established and agreed upon financial thresh holds driving efficient resolution for end user and client.
- Create and maintain trademark and restricted data masters within Export Work Flow tool providing automation for requests to flow effectively.
- Own creation, design, and maintenance for both Export Global Catalog and Export Global Price List.
- Perform quarterly audits for Commercial team identifying and eliminating potential risk within their portfolio.
- Collaborate across multiple Business Units and Marketing to determine global impact to nations based on identified product scope changes (graphics and formulation).
- Successfully integrate various functional groups among the SKU evaluation process including Regulatory, R&D, Marketing, Product Supply, Customer Service, Commercial Operations, Food / Safety / Quality, and Foreign production.
Product Commercialization Manager
Kraft Foods
Wilkes-Barre, PA
10.2013 - 08.2015
- Collaborated with Export Sales to commercialize new and revise existing products in order to optimize revenue potential while meeting consumer demand.
- Managed all graphic and reformulations for specification changes initiated by retail Business Units.
- Developed export dedicated products focused on countries regulations (within compliance) while incorporating materials, production capability, forecast and demand .
- Networked with various platforms across new product development to ensure all projects were delivered on time, on scope, and on budget.
- Facilitated all aspects of communication with internal / external stakeholders providing details related to project guidelines.
- Presented development of new business opportunities where previously may not have existed.
Replenishment Planning Analyst
Kraft Foods
Wilkes-Barre, PA
08.2012 - 09.2013
- Managed product supply functions related to Export / International for Oscar Mayer, Cheese & Dairy, Pickles, and Frozen categories.
- PS functions included demand forecasting, data management, post analysis review, and reporting.
- Key contributor linking Export Team with Business Unit for related categories.
- Streamlined processes to provide “Make to Order” opportunities in production which enhanced customer experience (code date / ordering expectations) as well as minimized waste / liquidations within Kraft.
- Distributed key information to Sales and Customer Service as it related to order fill and compliance.
- Specialized in numerous forecasting tools, including APS, ADF, and Qlikview.
- Primary supporter of all revenue targets.
Network Production /Fulfillment Planner
Kraft Foods
Wilkes-Barre, PA
02.2010 - 04.2012
- Responsible for forecasting and inventory replenishment of 200 UPC’s, from 20 categories, and sourced from 15 countries.
- Managed data translation and submission of weekly SCORE and FOF file’s to production.
- Leader of indirect reports from Kane DC with repack process and inventory management.
- Streamline consensus data and discussions with Sales, including creation of annual AC / AOP for all plants and categories.
- Key partner in commercialization process of new items and owned all DC level special projects relating to US Chocolate.
- Collaborated with management in support of Distribution Center transitions (Americold and Kane rollouts and closures) and assisted with transitional development of internal and external contacts.
- Independent resource for co-packer, freight forwarder, customs / FDA, OTM, Sales, brokers, DC, customer, and Supply Chain.
Customer Service Coordinator
Kraft Foods
Allentown, PA
08.1996 - 02.2010
- Managed vendor inventory electronically via IBM platform specifically targeting order fill and days of supply reduction.
- Established data tables for promotional forecasting while driving direct plant ship opportunities.
- Effectively wrote orders to factor cycle time compression and point of sale purchase within 24 hour window of order to fill.
- Managed all overage, shortage, and damage experienced by customer with National Claims Center including financial processing of credit / debits.
- Collaborated with customer buying and procurement to process all requested orders as expected and within Kraft guidelines.
- Effectively oversaw achievement of percentage of full pallet, DPS, and lead time goals.
- Partnered with Transportation department and carriers to provide timely carrier coverage of order delivery.
- Effectively managed hundreds of SKU's for customers encompassing dry grocery, refrigerated, beverage, and frozen networks within Kraft Foods portfolio.
Education
Bachelor of Science - Hotel, Restaurant, And Tourism Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.1996
No Degree - Business Management
Keystone Junior College
La Plume, PA05.1993
Skills
- Project planning and development
- Customer Service / Compliance
- Incisive Intellectual Agility
- Ability to Influence Change
- Appetite for Risk
- Advanced problem solving
- Microsoft Suite
- SAP
- Lean Certified / Green Belt Trained
Affiliations
United States Youth Soccer , Eastern Pennsylvania Youth Soccer Association, Pennsylvania Interscholastic Athletic Association.
Additional Information
USYS licensed soccer coach. Former Parkland Area Soccer Club Board of Directors member (2 years). Former EPYSA Youth Soccer Head Coach (6 years). Current Parkland High School Boys Soccer Varsity Assistant Coach.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"A man with new ideas is a madman, until his ideas triumph."
Marcelo Bielsa
Timeline
Export Document / Registration Project Manager
Genpact Inc
09.2015 - Current
Product Commercialization Manager
Kraft Foods
10.2013 - 08.2015
Replenishment Planning Analyst
Kraft Foods
08.2012 - 09.2013
Network Production /Fulfillment Planner
Kraft Foods
02.2010 - 04.2012
Customer Service Coordinator
Kraft Foods
08.1996 - 02.2010
Bachelor of Science - Hotel, Restaurant, And Tourism Management
East Stroudsburg University of Pennsylvania
No Degree - Business Management
Keystone Junior College
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