Dominique Orona
Clermont,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Operation Specialist
Wider Circle
11.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Managed approximately 0 incoming calls and emails per day from customers
Community Engagement Specialist
Wider Circle
11.2023 - 11.2024
- Enhanced community relations by organizing and executing outreach programs and events.
- Complete open cases for clients that needed help with specific resources.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Analyzed data trends to identify areas for improvement within the community engagement program.
- Managed approximately 60 incoming calls per day from members.
Digital Content Producer
The Publisher Desk
08.2022 - 07.2023
- Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited 20 articles weekly at a high-quality level while under deadline pressure with an exciting, captivating, and authentic approach.
Administrative Assistant
J Sterling Spa
01.2022 - 07.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Executed record filing system to improve document organization and management.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed to answer 50 customer telephone calls promptly to avoid on-hold wait times.
Teacher Assistant
Magic Moments
05.2021 - 12.2021
- Oversaw 22 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FLSkills
- Verbal and written communication
- Microsoft office suite
- Computer literacy
- Customer service
- Plan management
- Problem-solving
- Time management
- Critical thinking
- Data collection
- Resource planning
- MS Excel expert
Timeline
Operation Specialist
Wider Circle
11.2024 - Current
Community Engagement Specialist
Wider Circle
11.2023 - 11.2024
Digital Content Producer
The Publisher Desk
08.2022 - 07.2023
Administrative Assistant
J Sterling Spa
01.2022 - 07.2022
Teacher Assistant
Magic Moments
05.2021 - 12.2021
Bachelor of Arts - Creative Writing
Full Sail University
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