Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Emily Scott

Emily Scott

Denville,NJ

Summary

Always ready to serve discerning customers in any environment. Specializes in pleasing demanding customers and earning return patronage from picky clients. Skilled at supplying customers with memorable experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences. Always execute polished communication skills. Bring excellent organizational skills within over 8 years of job experience. Skills working with a POS system, and have great typing/computer skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Restaurant Waitress

Lyndon Diner
York, PA
08.2018 - 12.2020
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted over 100+ customers per day.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Waitress

Meglio's Pizza & Sandwiches
Newtown, PA
12.2010 - 04.2014
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Education

Cosmetology Education

Paul Mitchell The School St. Louis
St Louis, MO

GED -

Harrisburg Area Community College
Gettysburg, PA

High School Diploma -

Council Rock High School North
Newtown, PA
06.2014

Skills

  • Service-Oriented
  • Cool Under Pressure
  • Team Player
  • High Energy and Stamina
  • Cleaning and Sanitizing
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Conflict and Complaint Resolution

Timeline

Restaurant Waitress

Lyndon Diner
08.2018 - 12.2020

Restaurant Waitress

Meglio's Pizza & Sandwiches
12.2010 - 04.2014

Cosmetology Education

Paul Mitchell The School St. Louis

GED -

Harrisburg Area Community College

High School Diploma -

Council Rock High School North

Similar Profiles

CREATE PROFILE
Emily Scott