Zena Aljilehawi
Westland,MI
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Kohl's
Westland, MI
10.2020 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Folded and arranged merchandise in attractive displays to drive sales.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Romulus Adult Education Alternative
Romulus, MI06.2021
Skills
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Customer Assistance
- Team Supervision
- Reliable and Responsible
- Honest and Ethical
- Detail-Oriented
- Cleaning and Sanitizing
- Positive Customer Engagement
- Verbal and Written Communication
- Team Cooperation
- Flexible Hours
- Energy and Physical Stamina
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Retail Sales Associate
Kohl's
10.2020 - Current
GED -
Romulus Adult Education Alternative