Jaymie Ballesteros
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many aspects of the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Carpenter's Assistant
Stahl Construction
Hailey, ID
12.2021 - Current
- Cut materials according to specifications in preparation for installation.
- Identified product defects and brought to job foreman for resolution.
- Gained valuable education in residential and commercial building codes.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
Personal Assistant
Suzan Regalagado
Hailey, ID
05.2021 - 12.2021
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Personal Assistant to the Chief Executive Officer
Modern Design Group
Hailey, ID
08.2020 - 04.2021
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Organized personal files and Workspace, as well as the Wood shop.
- Organized and coordinated conferences and monthly meetings.
- Tackled special projects such as assisting Event Planners to meet tight deadlines.
- Oversaw all creative and artistic design for Themed Parties and events.
Customer Service Representative
Steri-Clean
Hailey, ID
01.2020 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Watsonville High School
Watsonville, CA05.2001
Skills
- Structure Assembly
- Operational Safety
- Material Needs Determination
- Engineering Design
- Multitasking and Organization
- Call Routing
- Inquiry Response
- Correspondence and Memos
- Document Filing and Retrieval
- Calendar and Scheduling Software
- Records Management Databases
- Appointment Scheduling
- Administrative Support
- Proper Phone Etiquette
- Client Satisfaction
- Customer Support Needs Assessment
- Point of sale operation
- Hospitality service expertise
- Guest relations management
- Sales expertise
- Front-of-house display creation
- High-volume dining
- Craft beer knowledge
- Beverage expertise
- Patron rapport
- Bartending prowess
- Bar terminology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sell your cleverness and buy bewilderment.
Rumi
Timeline
Carpenter's Assistant
Stahl Construction
12.2021 - Current
Personal Assistant
Suzan Regalagado
05.2021 - 12.2021
Personal Assistant to the Chief Executive Officer
Modern Design Group
08.2020 - 04.2021
Customer Service Representative
Steri-Clean
01.2020 - 07.2020
High School Diploma -
Watsonville High School
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