Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Timeline
AssistantManager

Michelle Penello

Arthur City,TX

Summary

Seeking a career in retail where I can learn and further develop myself while using past experience. Seeking a company I can grow with and advance. I am qualified and versatile professional seeking opportunities as a Leader who is skilled in planning and executing training programs, implementing team-building initiatives, and effectively communicating with team members to foster motivation. I am a hands on leader and believe in leading by example. I am Experienced in managing multiple units across 16+ stores, with a focus on P&L financial coaching, verification, and communication. A positive and authoritative leader who excels in clear and structured communication both in and out of the classroom or store setting. Known for enthusiastic and insightful approaches while maintaining high expectations for process adherence and meeting deadlines. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Cove @ Grant Casino
08.2024 - Current
  • Managed and increased performance of associates to help drive our scores from red to green in 2 months while still maintaining
  • Implemented profitable sales plans and increased Food Service sales by 21% APSD
  • Trained, motivated, and developed staff while implementing budgetary controls to get food waste under control and within budget
  • Increased inventory management to maintain level 1 Inventory with minimal loss
  • Food prep using BIN charts to reduce waste
  • Ordering
  • Strong interpersonal skills, building rapport with diverse individuals
  • Encourage motivate associates, meeting deadlines with accuracy
  • Conduct interviews, cross-train associates, handle pre-audits, and manage inventory
  • Train new employees, guide team members for high productivity, and improve customer service
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Assistant Manager

CEFCO Convenience Stores
12.2023 - 08.2024
  • Assisting Manager at training and training while getting her food cost in order
  • Delivered and communicated learning outcomes and performance metrics for improved student learning
  • Communicated with Field Consultants, Area Leaders, Market Managers, Regional Managers and Franchisees weekly to progress of the participants and identifying the weakness and strengths and able to identify and plans to move forward and grad dates
  • Accurately complete deliveries on time and ensure you communicate with door dash and customer throughout. I am able to keep my ratings very high doing this
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.

General Manager

Pilot Flying J Travel Center
12.2021 - 12.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Field Training Consultant

7-ELEVEN
02.2016 - 12.2021
  • Implemented effective internal controls and budget management for Market Managers and Store Leaders.
  • Developed remote training programs through videos and written instructions.
  • Managed and increased performance of associates and 7 Eleven local program success for improvements.
  • Implemented profitable sales plans and increased Food Service sales by 21% APSD
  • Trained, motivated, and developed staff while implementing budgetary controls to get food waste under control and within budget
  • Increased inventory management to maintain level 1 Inventory with minimal loss
  • Implemented effective performance improvement strategies and maintained excellent attendance
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Developed comprehensive training manuals, job aids, and other resources to support ongoing employee development efforts.
  • Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee retention rates.
  • Maintained detailed records of training sessions, participant feedback, and program outcomes to support evidence-based decision making.

Store Manager

7-ELEVEN
01.2014 - 02.2016
  • Managed and increased performance of associates and 7 Eleven local program success for improvements.
  • Implemented profitable sales plans and increased Food Service sales by 21% APSD
  • Trained, motivated, and developed staff while implementing budgetary controls to get food waste under control and within budget
  • Increased inventory management to maintain level 1 Inventory with minimal loss
  • Implemented effective performance improvement strategies and maintained excellent attendance

Travel Center Assistant Manager

Pilot Flying
01.2012 - 01.2014
  • Overseen operations and was GM right hand. Held associates accountable, fought unemployment cases, and trained other employees and performed dispensary action plans

General Manager

Advance America
01.2010 - 01.2012
  • Overseen 3 locations growing clients in all along with training other managers and performing store audits

Store Manager

Dollar General
01.2009 - 01.2010
  • Overseen operations, stay within budget, perform CCTV review and recordings, hire, coach, train, along with disciplinary actions, onboarding new associates, promote associates, customer service, setting food goals and ensure fresh food compliance. Trained District Manager external, recruited associates and other managers.

District Manager

Dollar General
01.2008 - 01.2010
  • Overseen 16 locations and developed managers also had to ensure locations were secure after robbery or break in along with recording video and report to findings to LP

Education

High School Diploma -

Honey Grove High School
Honey Grove, TX
01.1991

Skills

  • Budgeting (10 years)

  • Retail Management (10 years)

  • Management (10 years)

  • Store Management Experience (10 years)

  • Profit & Loss (10 years)

  • Loss Prevention (10 years)

  • Merchandising (10 years)

  • Inventory Control (10 years)

  • Forecasting (10 years)

  • Recruiting (10 years)

  • P&L Management (10 years)

  • Team Management (10 years)

  • Payroll (10 years)

  • Strategic Planning (10 years)

  • Financial Report Writing (5 years)

  • Pricing (10 years)

  • Labor Cost Analysis (10 years)

  • Conflict Management (10 years)

  • Microsoft Word (6 years)

  • Sales (10 years)

  • Supervising Experience (10 years)

  • Employee Orientation (10 years)

  • Leadership (10 years)

  • Purchasing (10 years)

  • Human Resources (10 years)

  • Research (6 years)

  • Operations Management

  • Accounts Receivable (8 years)

  • Process Improvement (10 years)

  • Office Management (6 years)

  • Interviewing (10 years)

  • Analysis skills

  • Restaurant experience

  • Profit & loss

  • Team management

  • Supervising experience

  • Accounting

  • Conflict management

  • Negotiation

  • Store management

  • Human resources

  • Cash handling

  • Accounts receivable

  • Operations management

  • Cash register

  • Office management

  • Typing

  • Retail sales

  • Communication skills

  • Customer service

  • Quick service & fast food restaurant

  • Organizational skills

  • Computer literacy

  • Microsoft Powerpoint

  • Microsoft Excel

  • Microsoft Office

  • POS

  • Time management

  • Retail management

  • Sales management

  • Social media management

  • Computer skills

  • English

  • Financial management

  • Labor cost analysis

  • Employee orientation

  • Windows

  • Financial report writing

  • Hospitality

  • Guest services

  • Marketing

  • Project scheduling

  • Product management

  • Upselling

  • Assistant manager experience

  • Food handling

  • Kitchen management

  • CCTV

  • Money handling

  • Team leadership

  • Decision-making

  • Problem-solving

  • Customer relations

Accomplishments

  • Supervised team of 61 employees
  • Resolved product issue by creating tickets
  • Achieved highest sales on focus items on focus days
  • Achieved Model Store Certification 1st in company
  • Achieved World Class Training Center 1st in comp

Certification

  • Driver's License July 2022 to January 2031
  • TABC Certification
  • Food Handler Certification
  • Non-CDL Class C

Assessments

  • Work style: Reliability — Proficient August 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Attention to detail — Proficient August 2023 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
  • Data entry: Attention to detail — Proficient May 2024 Maintaining data integrity by detecting errors Full results: Proficient
  • Customer focus & orientation — Proficient March 2024 Responding to customer situations with sensitivity Full results: Proficient
  • Food service: Customer situations — Proficient March 2024 Identifying and addressing customer needs in a food service setting Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Assistant Manager

The Cove @ Grant Casino
08.2024 - Current

Assistant Manager

CEFCO Convenience Stores
12.2023 - 08.2024

General Manager

Pilot Flying J Travel Center
12.2021 - 12.2023

Field Training Consultant

7-ELEVEN
02.2016 - 12.2021

Store Manager

7-ELEVEN
01.2014 - 02.2016

Travel Center Assistant Manager

Pilot Flying
01.2012 - 01.2014

General Manager

Advance America
01.2010 - 01.2012

Store Manager

Dollar General
01.2009 - 01.2010

District Manager

Dollar General
01.2008 - 01.2010

High School Diploma -

Honey Grove High School

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Michelle Penello