Lora Campbell
Greenwood,IN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Concierge
Eye Surgeons Of Indiana
03.2022 - Current
- Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
- Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
- Addressed any concerns or issues raised by patients promptly to maintain high levels of satisfaction throughout their visit.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Implemented strategies for improving overall patient experience within the facility, resulting in increased satisfaction scores.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
Warehouse Picker
FGX
10.2020 - 02.2022
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Completed cycle counts and monthly inventory.
- Collaborated with team members to achieve daily pick and pack goals.
- Picked and packed order items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed timely and effective replacement of damaged or missing products.
- Excellent communication skills, both verbal and written.
Point of Sale Associate
Kohls Department Store
10.2018 - 01.2019
- Participated in special promotions or events to drive sales goals, collaborating effectively with other departments as necessary.
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high volume periods effectively by maintaining focus under pressure while maintaining a friendly demeanor towards customers.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with special services, account updates, and promotional options.
- Restocked and organized merchandise in front lanes.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Franklin Central High School
Indianapolis, IN05.2019
Skills
- Patient Needs Assessment and Referral
- Document filing
- Administrative and Office Support
- Medical Terminology
- Patient documentation
- Documenting and Recording Information
- Reliability and punctuality
- Healthcare system understanding
- Adaptable
- Caring and Empathetic
- Collections Management
- Medical History Documentation
- Insurance Verification
- Patient Services
- Patient Registration
- Customer Service
Additional Information
Knowledgeable in using Microsoft Word, Powerpoint, and use of Excell
Timeline
Patient Concierge
Eye Surgeons Of Indiana
03.2022 - Current
Warehouse Picker
FGX
10.2020 - 02.2022
Point of Sale Associate
Kohls Department Store
10.2018 - 01.2019
Ivy Tech Community College of Indiana
High School Diploma -
Franklin Central High School
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