Rachael Odoom-Cann

Quality Assurance Agent

Worcester,MA

Summary

Detail-oriented Quality Controller well-versed in Excel, Word, Powerpoint operations and compliance standards. Accuracy-driven and organized professional with a methodical approach. Ready to apply additional years of experience to a new role with long-term potential.

Overview

years of professional experience

years of post-secondary education

Work History

Loan Origination / Quality Assurance Agent

Digital Federal Credit Union

Marlborough, MA

03.2017 - Current

Constructed Good Listening Skills
Executed Great Multi-Tasking Skills
Obtained Effective Communication
Capability of Retaining Knowledge of products
Taking loan applications
Updated quality control standards, methods and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Documented findings and produced managerial reports.
Conducted employee audits to check production performance against process standards.
Evaluated quality problems and performed assessments to identify and resolve issues.
Managed and archived quality documentation and participated in internal and external quality audits.
Developed and implemented quality assurance improvements.
Performed continuous reviews of quality management system.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Sorted product and provided expertise on non-conforming product requirements.

Teller /ATM Custodian

Santander Bank

Worcester, MA

01.2015 - 03.2017

Documented changes and actions in computer-based tracking system.
Trained customer employees and managers on machine use and maintenance.
Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Demonstrated increased knowledge of company products and equipment.
Serviced ATM equipment for expedient repair and minimal downtime.
Adhered to safety protocols and policies to reduce workplace hazards.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving transactional issues.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Education

Bachelor’s Degree - Accounting And Business Management

Assumption College

Worcester, MA

01.2014 - 08.2019

Master’s - Business Administration And Management

Assumption University

03.2020 - Current

Skills

Documentation requirements

Procedural updates

Compliance regulations

Tool use and calibration

Program implementation

Sample auditing

Compliance review

Operations monitoring

Performance testing

Corrective actions

Timeline