Ana Badilla
Tucson,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walgreens
Tucson, AZ
11.2024 - Current
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions
- Evaluated and authenticated returns, exchanges and voids
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Driver
Medicare Transportation
Tucson, AZ
06.2023 - 10.2024
- Picked up clients from specific locations to transport and drop off at destinations
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles
- Provided excellent customer service by responding promptly to customer inquiries and complaints
- Ensured all car seats were installed properly before children were buckled in
- Collected signatures to ensure client was picked up and dropped off at the proper location given
- Communicate with supervisors, staff, or DCS of any disputes or complications during transportation
Receptionist/Bartender
Hotel McCoy
Tucson, AZ
10.2022 - 05.2023
- Greeted guests upon arrival, answered inquiries and provided information about hotel services
- Responded to incoming emails and phone calls/voicemails
- Communicated with housekeeping with necessary information to ensure cleanliness and room standards were met
- Set up bar for service and prepared alcoholic beverages according to recipe standards
- Operated cash register and Point of sale (POS) system for transactions made at the bar or reception desk
- Monitored guests alcoholic consumption levels to prevent over-intoxication or underage drinking
- Trained new employees in front desk and bar area to encourage excellent customer service and proper knowledge
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions
- Answered inquiries from potential customers regarding room availability, rates and policies
Assistant Manager
Harkins Theaters
Tucson, AZ
07.2016 - 09.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Managed customer service inquiries and complaints in a timely manner
- Maintained up-to-date knowledge of company products and services
- Implemented new procedures or systems to improve efficiency within the organization
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Alcohol compliance checks, managing projection, managing inventory, operating cash flow
Team Leader
Harkins Theaters
Tucson, AZ
01.2018 - 01.2020
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with management on developing strategic plans for achieving business goals
- Recruited and trained new employees to meet job requirements
- Ensured all safety procedures were followed and maintained a safe working environment for staff
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
Retail Sales Associate
Michaels Craft Store
Casa Grande, AZ
10.2017 - 06.2018
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts
- Greeted customers upon entering the store and provided assistance
- Assisted customers with finding the right product for their needs
- Stocked shelves with merchandise according to company standards
- Organized displays to attract customers and promote sales
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
Team Member
Harkins Theaters
Tucson, AZ
01.2016 - 01.2018
- Assisted customers with product selection and ordering process
- Maintained a clean and organized work area throughout shift
- Greeted customers upon entering the store with friendly demeanor
- Attended staff meetings to stay updated on company policies and procedures
- Participated in training sessions for new employees when needed
- Improved knowledge and productivity through continuous education and learning from senior team leaders
- Maintaining a clean environment for all guests
Recreation Leader
City Of Casa Grande
Casa Grande, AZ
05.2013 - 05.2016
- Assisted with the organization of recreational activities and events
- Ensured safety of all participants during recreational activities
- Promoted community awareness by providing information on upcoming events or activities
- Assisted in maintaining cleanliness and orderliness of the recreation area before, during and after each event or activity
- Greeted visitors at the recreation center, answered questions, provided information about available services
- Provided guidance when resolving conflicts between participants or staff members
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures
Education
High School Diploma -
Mission Heights Preparatory High School
Casa Grande, AZ05.2017
Skills
- Leadership
- Communication
- Problem Solving
- Attention to detail
- Organization
- Interpersonal Skills
- Adaptability
State Of Arizona Department Of Public Safety
Level One Fingerprint Clearance Card
Certification
- Level One Fingerprint Clearance Card, State Of Arizona Department Of Public Safety
- First Aid/CPR/BLS
Timeline
Customer Service Manager
Walgreens
11.2024 - Current
Driver
Medicare Transportation
06.2023 - 10.2024
Receptionist/Bartender
Hotel McCoy
10.2022 - 05.2023
Team Leader
Harkins Theaters
01.2018 - 01.2020
Retail Sales Associate
Michaels Craft Store
10.2017 - 06.2018
Assistant Manager
Harkins Theaters
07.2016 - 09.2022
Team Member
Harkins Theaters
01.2016 - 01.2018
Recreation Leader
City Of Casa Grande
05.2013 - 05.2016
High School Diploma -
Mission Heights Preparatory High School